Customer Support Agent

1 day ago

Cairo, Cairo, Egypt Scale Army Careers Full time

Our client is a provider of sales solutions focused on helping businesses achieve growth and operational excellence through tailored sales strategies. With a strong emphasis on customer satisfaction, they prioritize seamless customer interactions and reliable support to help organizations maximize revenue and deliver high-quality service experiences.

Location

Fully-Remote (Work from Home) | 9:00 AM – 5:00 PM EST

Role Overview

The Customer Support Agent will provide high-quality support for inbound customer inquiries, ensuring issues are addressed efficiently and professionally. This role is responsible for managing customer requests, collecting and tracking customer data, and maintaining clear communication throughout the resolution process to ensure a positive customer experience.

Key Responsibilities

Inbound Customer Support

  • Handle inbound customer calls and address inquiries with accurate and helpful information

  • Maintain a positive, friendly, and professional tone during all customer interactions

Data Collection & Documentation

  • Collect customer information and ensure accurate tracking in internal systems

  • Maintain detailed records of customer interactions, including inquiries, complaints, and follow-up actions

Issue Resolution & Communication

  • Provide effective solutions to customer concerns and escalate issues when necessary

  • Keep customers informed with clear and concise updates throughout the resolution process

Collaboration

  • Work closely with internal teams to support smooth operations and timely issue resolution

Qualifications

Experience

  • Prior experience in customer support or customer service is preferred but not required

Skills

  • Excellent written and verbal communication skills in English

  • Positive, energetic, and personable approach to customer interactions

  • Ability to multitask and manage multiple inquiries efficiently

  • Strong attention to detail when tracking customer data and managing requests

  • Comfort using CRM systems or customer support tools

Opportunity

This role offers the opportunity to build hands-on experience in customer support within a service-driven organization. You'll contribute directly to customer satisfaction while developing communication, problem-solving, and operational skills in a fully remote environment.

Application Process:To be considered for this role these steps need to be followed:

  • Fill in the application form

  • Record a video showcasing your skill sets

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