Customer Support Specialist

1 week ago


Cairo, Cairo, Egypt ServiceFirst Full time

We're Hiring: Back Office Agents ( Full Time - On Site )

Company: Service First

Location: 90th Street, Fifth Settlement, New Cairo, Egypt

Position Type: Full-Time

Job Description:

We're looking for experienced Back Office Agents (Shein Account) to join our growing team at Service First. If you're skilled in handling customer inquiries via email and text, have a strong command of English and Arabic writing, and thrive in a support-driven environment — we want to hear from you

Responsibilities:

Handle customer inquiries professionally via email and text

Provide timely and accurate support to ensure customer satisfaction

Collaborate with internal teams to resolve issues efficiently

Maintain detailed and accurate records of interactions

Requirements:

English Level: B2 up to C1

Graduates Only.

Previous experience in Back Office or Customer Service roles

Excellent writing skills in both English and Arabic

Strong communication and problem-solving abilities

Ability to work in shifts and in a fast-paced environment.

Working Hours (Rotational Shifts):

8:00 AM – 5:00 PM

4:00 PM – 1:00 AM

5 working days/week with 2 days off

Salary & Benefits:

EGP 16,000 gross salary + KPIs

Transportation Provided ( Door-to-door service )

Medical & Social Insurance

Fast-track Promotions – Career growth within 3 to 6 months ( Waive 2 )

More details will be provided in the interview

How to Apply:

Send a VM with a brief description about yourself and your working experience Via Whatsapp to:

  • Subject Line: Back Office Agent Application – [Your Name]


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