Customer Support Specialist

2 days ago

New Cairo, Cairo, Egypt Sutherland Global Service Limited Full time

Company Description

Sutherland Healthcare Solutions is a globally recognized, experience-led digital transformation company, leveraging analytics-driven business process and technology solutions to enhance healthcare's financial and clinical performance. With over 35 years of expertise, Sutherland focuses on creating exceptional experiences for customers and employees today while ensuring sustainable success for the future. Powered by proprietary AI-based products and platforms, we focus on delivering measurable results and driving growth. Our team of dedicated professionals operates as a unified global network under the principle of One Sutherland. #MakeDigitalHuman

Role Description

This is a full-time, on-site position located in New Cairo. As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Your daily tasks will involve providing technical support, troubleshooting customer concerns, and delivering timely and effective solutions to achieve customer satisfaction. Clear communication and excellent interpersonal skills will be essential in delivering high-quality service to our clients.

Qualifications

  • Proficiency in Customer Support and a strong focus on ensuring Customer Satisfaction
  • Exceptional Interpersonal Skills to effectively communicate and build relationships with customers
  • Experience providing Technical Support and diagnosing technical issues
  • Strong Analytical Skills for problem-solving and identifying effective solutions
  • Ability to work collaboratively in a team environment and adapt to a fast-paced setting
  • Proficiency in English; multilingual abilities are a plus
  • Prior experience in a similar customer-facing or support role

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