Customer Service Support Specialist
6 days ago
Company Description
TP is a global leader in digital business services, leveraging its extensive global reach and local expertise to support communities, clients, and environmental efforts. The company specializes in delivering advanced, digitally-driven services to help top global brands optimize efficiency and sustainability. TP is committed to fostering meaningful business solutions while driving a positive impact worldwide.
Role Description
This is a full-time, on-site role for a Customer Service Support Specialist located in New Cairo. The role involves delivering excellent customer support by addressing inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities include providing technical support, maintaining effective communication, demonstrating strong phone etiquette, and collaborating with team members to improve service delivery.
Qualifications
- Strong skills in Customer Support and Customer Satisfaction
- Excellent Interpersonal Skills and Phone Etiquette
- Experience in Technical Support
- Problem-solving abilities and a customer-oriented mindset
- Effective verbal and written communication skills
- Ability to work in a team-oriented and fast-paced environment
- Proficiency in using customer service software and tools is an advantage
- Familiarity with call center operations is a plus
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