Customer Support Specialist
6 days ago
Job description:
Job Title: Italian Speaker - Customer Support Specialist
Location: 6 October – On-site
Job Type: Full-time
About the Role
We are looking for an Italian speaker to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and ensuring a smooth customer experience.No previous experience is required – we will provide full training. If you are motivated, a quick learner, and passionate about helping people, we'd love to hear from you
Responsibilities:
Handle customer inquiries via phone, email, or chat in Italian.
B1 -B2 Level in English.
Provide accurate information about our products and services.
Assist customers in troubleshooting issues and finding solutions.
Escalate complex cases to senior staff when necessary.
Maintain a positive, professional, and empathetic approach to customer interactions.
Accurately document customer interactions in the system.
Requirements:
Fluent in Italian (both written and spoken).
Excellent communication and interpersonal skills.
Ability to work on-site at our office location.
Strong problem-solving skills and customer-oriented mindset.
No prior experience needed – training will be provided.
What We Offer:
A supportive and collaborative work environment.
Comprehensive training and onboarding.
Opportunities to grow within the company.
Competitive salary and benefits package.
Job Type: Full-time
Pay: E£21, E£24,000.00 per month
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