Customer Support Specialist

6 days ago


Cairo, Cairo, Egypt Mars EC Full time 180,000 - 240,000 per year

Job description:

Job Title: Italian Speaker - Customer Support Specialist

Location: 6 October – On-site

Job Type: Full-time

About the Role

We are looking for an Italian speaker to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and ensuring a smooth customer experience.No previous experience is required – we will provide full training. If you are motivated, a quick learner, and passionate about helping people, we'd love to hear from you

Responsibilities:

Handle customer inquiries via phone, email, or chat in Italian.

B1 -B2 Level in English.

Provide accurate information about our products and services.

Assist customers in troubleshooting issues and finding solutions.

Escalate complex cases to senior staff when necessary.

Maintain a positive, professional, and empathetic approach to customer interactions.

Accurately document customer interactions in the system.

Requirements:

Fluent in Italian (both written and spoken).

Excellent communication and interpersonal skills.

Ability to work on-site at our office location.

Strong problem-solving skills and customer-oriented mindset.

No prior experience needed – training will be provided.

What We Offer:

A supportive and collaborative work environment.

Comprehensive training and onboarding.

Opportunities to grow within the company.

Competitive salary and benefits package.

Job Type: Full-time

Pay: E£21, E£24,000.00 per month



  • Cairo, Cairo, Egypt Sutherland Global Service Limited Full time 60,000 - 120,000 per year

    Company DescriptionSutherland Healthcare Solutions provides analytics-driven business process and technology solutions to optimize healthcare's financial and clinical performance. With over 35 years of experience, Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. Our AI-based...


  • New Cairo, Cairo, Egypt multinational Full time 60,000 - 120,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist based in New Cairo. The Customer Support Specialist will handle customer inquiries, provide assistance, resolve issues, and ensure a high level of customer satisfaction. Key responsibilities include offering technical support, troubleshooting problems, and collaborating with...


  • Cairo, Cairo, Egypt MARS EC Full time 15,000 - 25,000 per year

    Company DescriptionMARS EC is a professional outsourcing and offshoring enterprise, specializing in Customer Relation and Customer Contact services as a trusted contact center. We are committed to delivering high-quality customer support, ensuring excellence and proficiency in all interactions. Our mission is to build long-term relationships with clients,...


  • Cairo, Cairo, Egypt Mars EC Full time 12,500 - 18,750 per year

    Company DescriptionMARS EC is a professional outsourcing and offshoring enterprise, specializing in Customer Relation and Customer Contact services as a trusted contact center. We are committed to delivering high-quality customer support, ensuring excellence and proficiency in all interactions. Our mission is to build long-term relationships with clients,...


  • Cairo, Cairo, Egypt ETISAL International Group Full time 12,000 - 30,000 per year

    We are seeking a highly motivated Customer Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering exceptional customer service to our English-speaking clients, effectively resolving inquiries, and ensuring customer satisfaction in a fast-paced outsourcing environment.ResponsibilitiesDeliver high-quality...


  • Cairo, Cairo, Egypt LEO Trading Agency Full time 90,000 - 120,000 per year

    Company DescriptionLEO Trading Agency is a limited liability company specializing in trading and operating under a franchise model. Since July 2012, LEO has been a proud partner of Vodafone and currently owns and operates 31 Vodafone Express stores across Egypt. The company also engages in import and export activities and offers outsourcing recruitment...


  • Cairo, Cairo, Egypt Tabby | تابي Full time 1,800,000 - 3,000,000 per year

    Company DescriptionTabby empowers consumers to take control of their financial well-being by transforming how they shop, save, and manage money. Trusted by over 14 million users, Tabby partners with more than 40,000 global brands and businesses, including Amazon, Adidas, IKEA, and SHEIN, to offer flexible payment solutions both online and in-store. Operating...


  • New Cairo, Cairo, Egypt FilKhedma, a Sweepsouth company Full time 60,000 - 120,000 per year

    PURPOSE OF JOB:The support operations specialist is responsible for answering customer inquiries and complaints to ensure satisfactory resolution and high customer retention and rebooking rates. KEY RESPONSIBILITIESinclude the following. Other duties may be assigned.Day-to-day tasks:·       Answer customer support inbound calls...


  • Cairo, Cairo, Egypt fixcrowd Full time 15,000 - 25,000 per year

    **About the Role**We're looking for a **Customer Support Specialist** to support our operations team in Cairo. This is an excellent opportunity for someone eager to grow into a project coordination or operations role in a fast-paced, tech-driven company.**What You'll Do**Respond to customer job requests and quote queriesAssist with job scheduling and booking...


  • New Cairo, Cairo, Egypt TP Full time 28,000 - 35,000 per year

    Company DescriptionTP is a global leader in digital business services, leveraging its extensive global reach and local expertise to support communities, clients, and environmental efforts. The company specializes in delivering advanced, digitally-driven services to help top global brands optimize efficiency and sustainability. TP is committed to fostering...