Customer Support Specialist

6 days ago

Cairo, Cairo, Egypt Mars EC Full time 12,500 - 18,750 per year

Company Description

MARS EC is a professional outsourcing and offshoring enterprise, specializing in Customer Relation and Customer Contact services as a trusted contact center. We are committed to delivering high-quality customer support, ensuring excellence and proficiency in all interactions. Our mission is to build long-term relationships with clients, focusing on their work needs and achieving exceptional performance. By maintaining a clear vision and dedication to quality, we position ourselves as a leader in customer support solutions.

Role Description

This is a full-time, on-site role for a Customer Support Specialist located in Cairo, Egypt. The role involves providing outstanding customer service through resolving inquiries, addressing concerns, and ensuring consistent customer satisfaction. Day-to-day tasks include managing customer interactions, offering technical support as needed, documenting issues, and collaborating with team members to improve service quality.

Qualifications

  • Strong Customer Support and Customer Satisfaction skills to address and resolve customer inquiries effectively.
  • Excellent Interpersonal Skills to communicate empathetically and professionally with diverse customers.
  • Technical Support skills to assist with troubleshooting and resolving technical issues efficiently.
  • Analytical Skills to identify and solve problems, as well as improve processes for enhanced service delivery.
  • Proficiency in verbal and written communication in English; knowledge of additional languages is a plus.
  • Ability to work collaboratively in a team-oriented, on-site environment.
  • A minimum of a bachelor's degree or equivalent experience in a related field is preferred.

Job Type: Full-time

Pay: E£14, E£15,000.00 per month

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