English Customer support Specialist

6 days ago

Cairo, Cairo, Egypt Tabby | تابي Full time 1,800,000 - 3,000,000 per year

Company Description

Tabby empowers consumers to take control of their financial well-being by transforming how they shop, save, and manage money. Trusted by over 14 million users, Tabby partners with more than 40,000 global brands and businesses, including Amazon, Adidas, IKEA, and SHEIN, to offer flexible payment solutions both online and in-store. Operating in Saudi Arabia, UAE, and Kuwait, Tabby helps businesses grow by fostering customer loyalty through innovative technology. Valued at $1.5 billion, Tabby is backed by prominent investors such as Wellington Management, STV, and PayPal Ventures.

Role Description

This is a full-time on-site role for an English Customer Support Specialist based in Cairo. The specialist will interact with customers to address inquiries, provide support, and resolve issues with professionalism and efficiency. They will ensure customer satisfaction by delivering accurate solutions and exceptional service, provide technical support, and maintain records of customer interactions and actions taken. The role involves collaboration with other teams to improve service quality and work processes.

Qualifications

  • Strong Customer Support and Customer Satisfaction skills to address inquiries and resolve issues effectively.
  • Excellent Interpersonal and Communication Skills for building positive relationships with customers and teams.
  • Proficiency in Technical Support, including troubleshooting and providing accurate solutions to customer issues.
  • Strong Analytical Skills to diagnose problems and identify optimal solutions in a fast-paced environment.
  • Fluency in English is required; proficiency in additional languages is an advantage.
  • Previous experience in a customer-facing role, preferably within the fintech or technology industry, is a plus.
  • Ability to multitask, prioritize tasks efficiently, and adapt to new processes and tools.

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