Customer support English
6 days ago
Company Description
Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries
Role Description
This is a full-time on-site role for a Customer Support position located in Cairo, Egypt. The Customer Support Specialist will assist customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. The role involves providing technical support, troubleshooting, and maintaining a high level of professionalism and empathy while communicating with customers.
Qualifications
- Strong Customer Support, Interpersonal Skills, and an ability to prioritize Customer Satisfaction
- Experience in providing Technical Support and troubleshooting technical issues effectively
- Good Analytical Skills with attention to detail and the ability to assess and resolve customer needs
- Proficiency in English, both verbal and written communication
- Ability to work collaboratively in a fast-paced environment
- Previous experience in customer service or a related field is a plus
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