English Customer support

2 days ago

Cairo, Cairo, Egypt TP Full time $20,000 - $60,000 per year

Company Description

TP is a global digital business services company committed to making a positive impact on communities, clients, and the environment. With a combination of global scale and local expertise, TP supports the world's leading brands by providing digitally-powered business solutions. Through efficient and sustainable services, the company helps organizations streamline their operations and deliver meaningful customer experiences.

Role Description

This is a full-time on-site role for an English Customer Support Representative, located in Cairo, Egypt. The role involves assisting customers with inquiries, resolving issues, ensuring excellent customer satisfaction, and providing technical support where needed. The representative will interact with customers via various communication channels, analyze and address concerns effectively, and ensure prompt resolution of customer queries.

Qualifications

  • Strong Customer Support and Customer Satisfaction skills to address inquiries and ensure high levels of client contentment
  • Exceptional Interpersonal Skills to communicate effectively and build rapport with customers
  • Basic Technical Support abilities to troubleshoot and resolve customer technical issues
  • Sound Analytical Skills to assess and resolve customer issues systematically and efficiently
  • Proficiency in spoken and written English
  • Ability to work collaboratively and adapt to a dynamic, fast-paced environment
  • Previous experience in customer service roles or related fields is a plus

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