Customer Support " English speaker "

2 days ago

Cairo, Cairo, Egypt ETISAL International Group Full time 104,000 - 156,000 per year

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. Focused on delivering high-value, customized solutions, the company prioritizes addressing each client's unique business needs while helping them better serve their customers. With a deep understanding of cultural differences and industry best practices, ETISAL International ensures high-quality services tailored to diverse client bases. The organization values quality, transparency, flexibility, integrity, and a passion for exceeding customer expectations while leveraging advanced technologies and practices to maintain operational excellence.

Role Description

This is a full-time on-site role for an English-speaking Call Center Agent based in Cairo. The Call Center Agent will be responsible for delivering exceptional customer service, resolving customer inquiries, providing support, and ensuring high levels of customer satisfaction. Daily tasks will include handling customer calls, addressing product or service concerns, assisting with troubleshooting, and maintaining detailed records of customer interactions.

Qualifications

  • Strong experience and skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
  • Excellent Interpersonal Skills with the ability to communicate effectively and build positive relationships with customers
  • Basic to advanced Computer Literacy, including proficiency in commonly used software and systems
  • Proficiency in spoken and written English
  • Problem-solving skills and ability to work in a fast-paced environment
  • High school diploma or equivalent educational background; a college degree is an advantage
  • Previous experience in a call center or similar role is a plus

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