English Customer Service Specialist

4 days ago


Cairo, Cairo, Egypt LEO Trading Agency Full time

Company Description

LEO Trading Agency is a LLC specializing in trading agencies and operating a franchise model. Since July 2012, we have partnered with Vodafone and now own and operate 31 Vodafone express stores across Egypt. Our services include import and export, as well as outsourcing recruitment.

Role Description

This is a full-time hybrid role for an English Customer Service Specialist based in Cairo, Egypt, with some work from home acceptable. The Customer Service Specialist will be responsible for handling customer inquiries, providing support through phone and email, ensuring customer satisfaction, and improving customer experience. Day-to-day tasks include resolving issues, offering product and service information, and maintaining high standards of phone etiquette.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Phone Etiquette and Customer Experience skills
  • Excellent communication skills in English
  • Ability to work in a hybrid environment
  • Previous experience in a customer service role is preferred
  • Bachelor's degree or equivalent is a plus

Job Details

  • It's hybrid module
  • Transportation provided
  • Equipment provided
  • Attractive Salary and Kpis


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