Technical Support Agent
24 hours ago
Company Description
ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East. We focus on delivering high-value, customized BPO services to meet the unique business needs of our clients. Our commitment to quality, innovation, and best practices ensures we help our clients focus on their core businesses while providing excellent service to their customers. With global coverage and a deep understanding of diverse cultural contexts, ETISAL International is dedicated to exceeding client expectations and enhancing operational standards.
Role Description
This is a full-time on-site role for a Technical Support Agent specializing in Email Handling, located in Cairo. The Technical Support Agent will be responsible for responding to customer inquiries via email, providing technical assistance, troubleshooting issues, and ensuring customer satisfaction. They will also need to document and track customer interactions, analyze technical problems, and work collaboratively with other team members to resolve issues efficiently.
Qualifications
**Technical Support (Non-Voice)
Handle Emails– no calls required
English level B2
Location: Maadi
Salary: 11,000 – 14,000 EGP (based on English level)
Shifts– last shift ends at 6 PM
2 Days off
Transportation provided**
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