English Technical Support Agent
4 days ago
Company Description
ETISAL International Group, a leading Business Process Outsourcing (BPO) company operating across the Middle and Far East, specializes in delivering high-value, innovative BPO services tailored to meet the unique needs of its clients. Committed to enhancing customer experiences, the company focuses on customized solutions that enable businesses to prioritize their core operations. Leveraging global cultural insights, industry best practices, and cutting-edge technologies, ETISAL International ensures exceptional service delivery. Known for integrity, flexibility, and a passion to exceed expectations, the organization continuously evolves to meet the demands of a dynamic market.
Role Description
This is a full-time on-site role for an English Technical Support Agent based in Cairo. The role involves providing exceptional customer support via chat to address inquiries, troubleshoot technical issues, and ensure customer satisfaction. The agent will focus on resolving technical problems accurately and efficiently and work to maintain a high level of client satisfaction. Additional responsibilities include utilizing analytical skills to identify and address customer needs and maintaining proper documentation of interactions.
Qualifications
**WhatsApp_Support Team No calls. Just chat "English"
Technical Support Agents .
Technical graduates
English level B2
No experience needed
Location: Maadi
Salary: 11K – 14K EGP (based on English level)
Shifts: Rotational – last shift ends 10 PM
2 Days off
Monthly incentives**
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