Technical Support Agent

6 days ago


Cairo, Cairo, Egypt ETISAL International Group Full time 104,000 - 140,000 per year

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East. We understand the importance of the customer and strive to deliver high value-based, distinct, and innovative BPO services. Our goal is to customize solutions that uniquely meet each customer's outsourcing business needs, enabling them to focus on their core businesses. ETISAL International is committed to first-class quality, increasing client value, and implementing industry best practices and state-of-the-art technologies.

Role Description

This is a full-time on-site role located in Cairo for a Technical Support (Chat/WhatsApp) - English B2. The primary responsibilities include providing technical support, troubleshooting issues, assisting customers through chat and WhatsApp, and ensuring customer satisfaction. The Technical Support representative will analyze and resolve customer queries, deliver prompt solutions, and maintain high standards of professionalism and service quality.

Qualifications

**Technical Support Agents (Non- Voice )

Positions:

-Chat Support

-What'sApp

What We Offer:

Rotational shifts (last shift ends at 10 PM)

2 days off weekly

Salary: 11K – 14K (based on English level)

Transportation provided

Location: Maadi**



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