Customer Specialist C1

6 days ago

Qesm El Giza Al Jizah, Egypt Raya CX Full time 15,000 - 30,000 per year

Company Description

RAYA Customer Experience (RAYA CX) is a global leader in next-generation Business Process Outsourcing (BPO) and customer experience management solutions. Since 2001, RAYA CX has been a trusted partner for Fortune 1000 companies in North America, Europe, the Middle East, and Africa, offering expertise in customer service, technical support, and global services. Operating in highly skilled labor markets, the company delivers innovative and integrated solutions powered by advanced technologies. With a focus on continuous improvement and robust strategies, RAYA CX serves clients across diverse industries.

Role Description

This is a full-time, on-site role for a Customer Specialist C1, based in Qesm El Giza. The Customer Specialist will be responsible for providing excellent customer support by addressing inquiries, resolving issues, and ensuring satisfaction. The role includes managing customer interactions, maintaining accurate records, and aligning services with company standards to enhance the overall customer experience.

Qualifications

  • Exceptional Interpersonal Skills to build strong relationships and create positive experiences.
  • Proficiency in delivering Customer Support and ensuring Customer Satisfaction through professional service.
  • Strong Communication skills, both written and verbal, in a professional and clear manner.
  • Well-developed Analytical Skills to identify, assess, and solve customer inquiries effectively.
  • Ability to handle customer concerns with patience, empathy, and a customer-first mindset.
  • Prior experience in a customer service or support role, preferably in the BPO industry.
  • Proficiency in using CRM tools and related customer management software is a plus.
  • A high school diploma or equivalent is required; additional certifications in customer service are advantageous.

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