Customer Service Specialist C1

6 days ago

Qesm El Giza Al Jizah, Egypt Raya CX Full time 20,000 - 35,000 per year

Company Description

RAYA Customer Experience (RAYA CX) is a leading provider of next-generation business process outsourcing (BPO) and customer experience management solutions. Since 2001, RAYA CX has partnered with Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company offers a diverse range of integrated outsourcing services backed by advanced technologies, innovative approaches, and robust strategies. Operating in highly skilled labor markets, RAYA CX delivers customer service, technical support, and global services to meet its clients' needs effectively.

Role Description

This is a full-time Customer Service Specialist C1 role, located on-site in Qesm El Giza. The primary responsibilities include assisting customers via various communication channels, ensuring customer satisfaction, and maintaining a high standard of service quality. The specialist will handle inquiries, resolve issues promptly, and enhance the overall customer experience by providing efficient and professional support.

Qualifications

  • Strong skills in Customer Support and Customer Service
  • Proficiency in ensuring Customer Satisfaction and delivering exceptional Customer Experience
  • Excellent Phone Etiquette and professional communication abilities
  • Ability to handle customer inquiries and resolve issues effectively
  • Strong problem-solving and interpersonal skills
  • Proficiency in using customer service tools and software
  • Fluency in English; additional languages are a plus
  • High school diploma or equivalent; relevant certifications or experience are advantageous

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