English Customer Service

6 days ago

Qesm st October Al Jizah, Egypt Aura Communication Full time 18,000 per year

Company Description

Aura Communication, established in 2012 in Cairo, Egypt, is a service expert with a startup spirit, employing over 800 dedicated professionals. We offer a wide array of Business Process Outsourcing (BPO) services which include call center operations, inbound and outbound services, and back-office support, all tailored to meet the unique needs of our clients. We pride ourselves on delivering flexible, high-quality outsourced customer support solutions with a focus on inbound customer care, sales, marketing, and technical support. Our mission is to provide the ultimate customer experience.

Role Description

This is a full-time hybrid role for an English Customer Service Representative located in Qesm 1st 6 October, with some work-from-home flexibility. The English Customer Service Representative will be responsible for managing customer inquiries, handling customer complaints, providing information about products and services, maintaining customer satisfaction, and following phone etiquette protocols. The representative will ensure a positive customer experience by delivering courteous and efficient service.

Qualifications

  • Strong Customer Service and Customer Support skills
  • Proficient in ensuring Customer Satisfaction and enhancing Customer Experience
  • Experience in working as a Customer Service Representative
  • Excellent communication and interpersonal skills
  • Ability to work in a hybrid environment
  • Proficiency in English (C1 level) is required
  • Bachelor's degree in a related field is a plus

Benefits

  • Net salary: KPI's up to 18 K Vodafone Uk account
  • Incentives & KPIs based on performance.
  • Social & Life Insurance coverage.
  • Medical insurance.
  • Equipment & Transportation Provided.

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