Customer Service Order Management

4 days ago

Qesm st October Al Jizah, Egypt Hala HR Consulting Full time 40,000 - 80,000 per year

Qualifications & Competencies:

-Bachelor's degree in Logistics, Supply Chain Management (preferred no mandatory).

-Minimum 4 years of experience in Customer support, order management, shipments coordination, and freight handling.

-Experience in logistics/supply chain.

-Experience in logistics software, ERP systems (SAP preferred), and Microsoft Office Suite.

-Strong organizational, problem-solving, and time management skills.

-Excellent in spoken and written English.


Responsibilities

Supply Chain Operations:

Manage the order fulfillment process and coordinate shipments.

Optimize FG warehouse capacity to improve delivery efficiency.

Prepare packing lists, invoices, and shipment trackers.

Issue delivery orders and compile order status reports.

Oversee returned or repaired item receipt and disposal documentation.

Maintain open communication with customers and vendors to confirm timely deliveries.

Respond to inquiries and coordinate with internal teams to resolve issues efficiently.

Customer Service:

Distribute invoices in soft and electronic formats, ensuring accuracy in account statements.

Analyze returned goods, document, and resolve customer complaints promptly.

Prepare and send monthly closing reports to customers and the finance team.

Financial Operations:

Analyze freight costs and identify cost-saving opportunities.

Conduct freight audits for accuracy and compliance.

Validate invoices and bills to ensure timely processing.

Issue debit/credit notes and upload customer pricing contracts into SAP.

Follow up with authorities for VAT and duty refunds.

Ensure timely payment processing and remittance tracking.

Learning & Growth:

Implement quality and safety standards.

Update and review SOPs to ensure clarity and adherence to best practices

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