Customer Service B1+ English Speakers

6 days ago

Qesm nd October Al Jizah, Egypt Raya CX Full time 90,000 - 120,000 per year

Company Description

RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services, supporting clients across various industries. Since 2001, RAYA CX has been the trusted partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Leveraging competitive and highly skilled labor markets, RAYA CX offers integrated business process outsourcing solutions driven by advanced technology, strategic planning, continuous improvement, and innovation.

Role Description

This is a full-time, on-site role for Customer Service Representatives located in Qesm 2nd 6 October. The role involves managing customer inquiries, ensuring customer satisfaction, and handling customer support via phone and other channels. The representative is expected to maintain a high level of professionalism, provide accurate and timely support, and ensure a positive overall customer experience.

Qualifications

  • Strong skills in Customer Support, Customer Service, and Customer Satisfaction
  • Excellent understanding of Customer Experience and customer-centric approaches
  • Polished Phone Etiquette and professional communication skills
  • Proficiency in English (B1+ level) for effective communication
  • Solid problem-solving and multitasking abilities
  • Ability to work collaboratively in an on-site, team-based environment
  • Prior experience in customer service roles is a plus

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