Customer Service Chat Account English B2

6 days ago


Qesm st October Al Jizah, Egypt Raya CX Full time 12,000 - 24,000 per year

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management services for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from highly skilled labor markets, RAYA CX offers a range of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time, on-site role for a Customer Service Chat Account English B2 located in Qesm 1st 6 October. The role involves providing customer support via chat, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing the overall customer experience. The representative will handle inquiries, resolve issues, and deliver exceptional service to ensure a high level of customer satisfaction.

Qualifications

  • Customer Support and Customer Service skills
  • Customer Satisfaction and Customer Experience skills
  • Phone Etiquette skills
  • Excellent written and verbal communication skills
  • Ability to work effectively in an on-site environment
  • Proficiency in English at B2 level or higher
  • Experience in a customer service role is a plus
  • High school diploma or equivalent


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