English Customer service B2+

6 days ago

Qesm El Maadi Cairo, Egypt Raya CX Full time 15,000 - 30,000 per year

Company Description

RAYA Customer Experience (RAYA CX) specializes in delivering next-generation business process outsourcing and customer experience management services. Established in 2001, RAYA CX has been a trusted partner for customer service, technical support, and global solutions to Fortune 1000 companies. With a global reach spanning North America, Europe, the Middle East, and Africa, RAYA CX is recognized for leveraging skilled workforces, advanced technologies, and innovative strategies to provide exceptional client experiences. The company remains committed to continuous improvement and delivering value across various industries.

Role Description

This is a full-time on-site English Customer Service B2+ position based in Maadi, QLD. The role involves providing exceptional customer support through various channels such as phone, email, and live chat. Responsibilities include addressing customer inquiries, resolving issues, managing complaints, documenting interactions, and maintaining a high level of customer satisfaction. The candidate will also collaborate with cross-functional teams to improve the customer experience and ensure smooth service delivery.

Qualifications

  • Strong English communication skills, both written and verbal
  • Proficiency in Customer Service and the ability to handle inquiries and complaints professionally
  • Experience in English Teaching, Training, or Translation is preferred
  • Excellent interpersonal and problem-solving abilities
  • Ability to work effectively in an on-site environment located in Maadi
  • Previous customer service experience is an advantage
  • Flexibility to work in shifts, including weekends, if required

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