English customer service

6 days ago

Qesm El Maadi Cairo, Egypt Atheel CX Full time 10,000 - 15,000 per year

Company Description

Atheel CX, established in 2016 in Egypt, has grown into a prominent outsourcing provider serving over 50,000 clients worldwide across diverse industries. With operations spanning five well-equipped locations, Atheel CX offers a wide array of services, including Contact Center Solutions, Human Resources Outsourcing (HRO), Information Technology Outsourcing (ITO), Marketing, Business Consulting, and Renting. The company is dedicated to delivering innovative and high-quality solutions, enabling businesses to focus on their growth while operational needs are managed with excellence and professionalism.

Role Description

This is a full-time, on-site role for an English Customer Service Representative located in Qesm El Maadi. The role involves addressing customer inquiries, managing support requests, ensuring customer satisfaction, and maintaining service quality standards. Daily responsibilities also include handling phone interactions with professionalism and delivering a superior customer experience.

Qualifications

  • Proficiency in Customer Support, Customer Service, and ensuring Customer Satisfaction
  • Strong skills in Phone Etiquette and creating positive Customer Experiences
  • Excellent communication and interpersonal abilities
  • Ability to work efficiently in a fast-paced, on-site environment
  • Fluency in English; previous experience in customer-facing roles is a plus

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