IT Help Desk

3 days ago

New Cairo, Cairo, Egypt iSON Xperiences - Smarter Empathic AI Full time

Role Description

This is a full-time IT Help Desk role based on-site in New Cairo. The IT Help Desk professional will be responsible for providing technical support and resolving IT-related issues for staff and clients. Daily tasks include troubleshooting hardware, software, and network-related problems, ensuring network security, and maintaining system and network functionality. Additionally, the role involves delivering excellent customer service while assisting users with technical inquiries and providing solutions promptly.

Qualifications

  • Proficiency in Network Administration and Network Security
  • Very Good in English.
  • Strong knowledge of Information Technology and ability to troubleshoot technical issues effectively
  • Excellent Customer Service and communication skills
  • Ability to work in an on-site, team-oriented environment in Egypt (New Cairo)
  • Problem-solving skills and attention to detail
  • Relevant certifications in IT or network administration are a plus
  • Experience in the IT 2 years at lest is a must

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