Pharmacist Call Center

4 days ago

Cairo, Cairo, Egypt El Ezaby Pharmacy Full time 150,000 - 250,000 per year

Company Description

El Ezaby Pharmacy stands as Egypt's leading provider of health and personal care products, with a legacy dating back to 1975. Over nearly four decades, the company has grown into a major player in Egypt's healthcare sector, operating over 350 branches and multiple warehouses nationwide. Renowned for innovation, El Ezaby introduced groundbreaking services like home delivery and patient consultation, transforming the pharmacy landscape. The company prioritizes employee development through advanced training programs to meet global standards, ensuring trusted and professional care for customers.

Role Description

This is a full-time, on-site role located in Cairo for a Pharmacist Call Center position. The Pharmacist Call Center Representative will be responsible for managing customer inquiries, providing accurate pharmaceutical consultations, addressing issues related to medications, coordinating prescription services, and ensuring high-quality customer support. Responsibilities also include assisting with home delivery coordination and maintaining customer satisfaction.

Qualifications

  • Strong knowledge of pharmacy practices, medications, and patient consultation
  • Excellent communication, interpersonal, and active listening skills
  • Proficiency in managing customer inquiries and delivering high-quality customer support
  • Ability to work efficiently in a fast-paced, team-oriented environment
  • Familiarity with healthcare and pharmaceutical regulations
  • Bachelor's degree in Pharmacy or related field is required
  • Fluency in Arabic is required; proficiency in English is an advantage
  • Previous experience in a call center or customer service environment is a plus
  • Completed internship (House Officer/Internship period).

Benefits :

  • Competitive salary + monthly incentives.
  • Semi-annual commissions.
  • Transportation allowance (for certain branches).
  • Medical, social, and life insurance.
  • Clear career path with growth and development opportunities.
  • Paid annual and official leaves.
  • Accommodation available in some Cairo and Giza locations.

Working Hours : 8.5 hours per day + 2 days off per week. (rotational shift)

Apply Now :

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Interview Venue :

6G Asmaa Fahmy Division, behind the Administrative Control Authority, El Nozha St., Nasr City.

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