Call Center Specialist

5 days ago

New Cairo, Cairo, Egypt Sanipure Full time 15,000 - 30,000 per year

Job Description

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Provide accurate information about Sani Pure's products, services, and promotions to customers and potential clients.
  • Resolve customer inquiries, complaints, and issues efficiently, ensuring high levels of customer satisfaction.
  • Document all customer interactions, feedback, and resolutions in the company's CRM system.
  • Collaborate with internal teams such as sales, technical support, and logistics to address customer needs.
  • Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.
  • Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
  • Stay updated on product knowledge, company policies, and industry trends to provide informed support.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Participate in regular training sessions and team meetings to enhance service quality and operational efficiency.

Job Requirements

  • 1-2 years of experience in a call center, customer service, or related role.
  • Excellent verbal and written communication skills in Arabic and English.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to handle high call volumes and work effectively under pressure.
  • Proficiency in using CRM software and Microsoft Office applications.
  • Strong organizational skills and attention to detail.
  • Ability to work independently as well as part of a team.
  • Flexibility to work in shifts, including evenings and weekends if required.
  • Professional phone etiquette and active listening skills.
  • Commitment to maintaining confidentiality and data security.

To apply:

Send your CV to

  • Call Center Specialist

    5 days ago

    Cairo, Cairo, Egypt Grow More Company Full time 180,000 - 360,000 per year

    Company DescriptionGrow More specializes in building high-performance call center teams for businesses by sourcing customer service professionals with strong technical and communication skills, ensuring customer-focused service at every interaction. With expertise in call center operations, KPIs, and customer experience standards, the company provides...

  • Call Center Specialist

    5 days ago

    New Cairo, Cairo, Egypt Mohamed & Ramy Full time 12,000 - 18,000 per year

    Company DescriptionMohamed & Ramy is a luxury grooming and lifestyle brand with more than 10 branches across Cairo and Giza. Since 2016, our brand has been dedicated to providing high-quality services with a strong commitment to elegance, hospitality, and customer satisfaction. With continuous growth and expansion, we remain focused on delivering exceptional...

  • Call Center Specialist

    3 days ago

    Cairo, Cairo, Egypt Groovy Aesthetic clinics Full time 12,000 - 18,000 per year

    Company DescriptionGroovy Aesthetic Clinics is dedicated to enhancing overall well-being, both inside and out. Offering a range of medical-grade spa services, the clinic provides cutting-edge treatments for the whole body, including dermal fillers, laser procedures, nutrition consultation, spa services, and a modern gym. With an emphasis on professionalism...

  • Call Center Representative

    5 days ago

    New Cairo, Cairo, Egypt telecommunicationn Full time 15,000 - 25,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Call Center Representative located in New Cairo. The Call Center Representative will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure a high level of customer satisfaction. The role also involves documenting...

  • Call Center Agent

    5 days ago

    New Cairo, Cairo, Egypt Teleperformance, Careers Full time 60,000 - 120,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Call Center Agent located in New Cairo. The Call Center Agent will be responsible for handling customer inquiries, providing customer support, and ensuring customer satisfaction. Day-to-day tasks will include answering incoming calls, addressing...

  • Call Center Representative

    5 days ago

    New Cairo, Cairo, Egypt AlRabat Business Group Full time 11,000 - 22,000 per year

    Company DescriptionAlRabat Business Group is a growing organization dedicated to exceptional service and professional excellence. Guided by the principle "United We Go," the company focuses on collaboration and continuous development to ensure competitive services and business growth. Based in a dynamic environment, AlRabat is in the process of expanding its...

  • Call Center Team Lead

    21 hours ago

    New Cairo, Cairo, Egypt NAIA Developments Full time 25,000 - 70,000 per year

    Role DescriptionThis is a full-time, on-site role for a Call Center Team Lead located in New Cairo. The Call Center Team Lead will oversee the daily operations of the call center team, ensuring that performance goals are met and customer satisfaction is maintained. Responsibilities include monitoring team performance, providing training and coaching to team...

  • Call Center Specialist

    5 days ago

    Cairo, Cairo, Egypt Nirvana Travel & Tourism Egypt Full time

    We are seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will handle calls, respond to customer inquiries, provide information about products and services, resolve issues efficiently, and maintain a high level of customer satisfaction.Responsibilities:Answer incoming calls and respond to customer inquiries in a...

  • Call Center Representative

    5 days ago

    New Cairo, Cairo, Egypt Art House Furniture Full time 60,000 - 80,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Call Center Representative, located in New Cairo. The Call Center Representative will handle incoming and outgoing customer calls, provide exceptional customer support, address inquiries, and resolve issues in a professional and efficient manner. This...

  • Quality call center operations specialist

    20 hours ago

    Cairo, Cairo, Egypt Xceed Full time $20,000 - $80,000 per year

    call center quality specialist monitors and evaluates customer interactions (calls, chats, emails) to ensure they meet company standards and improve customer satisfaction. Key responsibilities include providing constructive feedback to agents, analyzing performance data to identify trends, conducting audits, participating in calibration sessions, and...