Call Center Team Lead
24 hours ago
Role Description
This is a full-time, on-site role for a Call Center Team Lead located in New Cairo. The Call Center Team Lead will oversee the daily operations of the call center team, ensuring that performance goals are met and customer satisfaction is maintained. Responsibilities include monitoring team performance, providing training and coaching to team members, addressing customer concerns, implementing process improvements, and ensuring adherence to company policies and procedures. The role requires effective communication and collaboration with other departments to enhance service delivery and achieve operational goals.
Qualifications
- Strong Interpersonal and Communication skills to lead, coach, and manage a team effectively
- Exceptional Customer Service and Customer Satisfaction skills to ensure a high-quality experience for all clients
- Analytical Skills to evaluate performance metrics and implement process improvements
- Proficiency in problem-solving, multitasking, and handling high-pressure situations
- Experience in managing a call center team and achieving performance targets
- Bachelor's degree in a relevant field is preferred
- Proficiency in call center software and tools is a plus
-
Call Center Team Lead
3 days ago
Cairo, Cairo, Egypt IDS Full time $75,000 - $150,000 per yearCompany DescriptionIDS provides innovative and cost-effective solutions for Records Management and archiving, tailored to meet customer needs. With expertise in records and data management, IDS enables organizations to efficiently control the information they create, process, and preserve. By transforming physical documents and electronic files into valuable...
-
Call Center Team Lead
5 days ago
Cairo, Cairo, Egypt NEXperience Full time 15,000 - 30,000 per yearCompany DescriptionNEXperience is a CX innovation company revolutionizing how global brands connect with their customers. Leveraging top-tier talent, advanced AI, and industry expertise, we deliver scalable solutions in customer support, digital sales, and back-office operations. Our services are tailored to diverse sectors such as healthcare, tech,...
-
Call Center Team Lead
1 day ago
Cairo, Cairo, Egypt Future Group Language Solutions Full time 60,000 - 120,000 per yearTeam Lead – Interpretation ServicesCompany:Future Group – Global Leader in Localization & Smart Language SolutionsAbout Future GroupSince 1994,Future Grouphas been a trusted global partner in translation, localization, and digital experience solutions. With operations acrossEurope, the Middle East, Asia, and the Americas, we empower organizations to...
-
Call Center Team Leader
3 days ago
Cairo, Cairo, Egypt Raya CX Full timeCompany DescriptionRAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services. Since 2001, RAYA CX has been the preferred partner for customer service and technical support for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from highly skilled labor...
-
Call Center Agent
5 days ago
New Cairo, Cairo, Egypt Teleperformance, Careers Full time 60,000 - 120,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Call Center Agent located in New Cairo. The Call Center Agent will be responsible for handling customer inquiries, providing customer support, and ensuring customer satisfaction. Day-to-day tasks will include answering incoming calls, addressing...
-
Team leader call center
24 hours ago
Cairo, Cairo, Egypt Atheel CX Full time 60,000 - 120,000 per yearWe are Hiring Operations Team Leader call centerRequirement: must experience in call center preferred (vf) must experience in teamleader at telecom accounts. Strong leadership, problem-solving, and communication skillsLevel English b2/c1Location :zahraa maadi The highest salary in the market Send your CV to mention TL in the message)
-
Call Center Specialist
5 days ago
New Cairo, Cairo, Egypt Mohamed & Ramy Full time 12,000 - 18,000 per yearCompany DescriptionMohamed & Ramy is a luxury grooming and lifestyle brand with more than 10 branches across Cairo and Giza. Since 2016, our brand has been dedicated to providing high-quality services with a strong commitment to elegance, hospitality, and customer satisfaction. With continuous growth and expansion, we remain focused on delivering exceptional...
-
Call Center Representative
5 days ago
New Cairo, Cairo, Egypt telecommunicationn Full time 15,000 - 25,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Call Center Representative located in New Cairo. The Call Center Representative will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure a high level of customer satisfaction. The role also involves documenting...
-
Contact Center Team Lead
5 days ago
Cairo, Cairo, Egypt DM Developments Full time 60,000 - 120,000 per yearCompany DescriptionDM Developments is a leading company in Tourism Development, aiming to revolutionize urban culture by providing sustainable, well-designed, luxurious, and environmentally-friendly residential homes. With a team of experts managing the entire tourism property cycle, DM Developments offers comprehensive services in Property Development,...
-
Call Center Representative
5 days ago
New Cairo, Cairo, Egypt AlRabat Business Group Full time 11,000 - 22,000 per yearCompany DescriptionAlRabat Business Group is a growing organization dedicated to exceptional service and professional excellence. Guided by the principle "United We Go," the company focuses on collaboration and continuous development to ensure competitive services and business growth. Based in a dynamic environment, AlRabat is in the process of expanding its...