Call Center Team Lead

24 hours ago


New Cairo, Cairo, Egypt NAIA Developments Full time 25,000 - 70,000 per year

Role Description

This is a full-time, on-site role for a Call Center Team Lead located in New Cairo. The Call Center Team Lead will oversee the daily operations of the call center team, ensuring that performance goals are met and customer satisfaction is maintained. Responsibilities include monitoring team performance, providing training and coaching to team members, addressing customer concerns, implementing process improvements, and ensuring adherence to company policies and procedures. The role requires effective communication and collaboration with other departments to enhance service delivery and achieve operational goals.

Qualifications

  • Strong Interpersonal and Communication skills to lead, coach, and manage a team effectively
  • Exceptional Customer Service and Customer Satisfaction skills to ensure a high-quality experience for all clients
  • Analytical Skills to evaluate performance metrics and implement process improvements
  • Proficiency in problem-solving, multitasking, and handling high-pressure situations
  • Experience in managing a call center team and achieving performance targets
  • Bachelor's degree in a relevant field is preferred
  • Proficiency in call center software and tools is a plus


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