Call Center Team Lead

2 days ago

Cairo, Cairo, Egypt Future Group Language Solutions Full time 60,000 - 120,000 per year

Team Lead – Interpretation Services

Company:
Future Group – Global Leader in Localization & Smart Language Solutions

About Future Group

Since 1994,
Future Group
has been a trusted global partner in translation, localization, and digital experience solutions. With operations across
Europe, the Middle East, Asia, and the Americas
, we empower organizations to communicate confidently across cultures through innovative human-AI solutions.

Join our growing
Customer Experience Division
to lead a dynamic team of interpreters and contribute to the delivery of exceptional multilingual communication support.

Your Mission

As a
Team Lead – Interpretation Services
, you will be responsible for driving the performance and development of a team of 25+ interpreters. You will ensure service excellence, maintain top-tier customer satisfaction, and support continuous process improvement in alignment with Future Group's global service standards.

Key Responsibilities

-Deliver
direct customer support
through multiple communication channels.

-Lead, coach, and inspire a team of
25+ interpreters
, ensuring KPI achievement and service excellence.

-Handle and resolve escalated customer complaints and complex inquiries.

-Collaborate with the
Client Relations Team
to ensure smooth issue resolution and adherence to SLA standards.

-Monitor daily performance and craft
individual development plans
for team members.

-Conduct regular
coaching sessions, performance reviews, and 1:1 meetings
.

-Monitor calls and QA tickets; provide structured feedback for quality improvement.

-Drive
process optimization
and implement performance-enhancing strategies.

-Ensure team adherence to schedules, shifts, and company policies.

-Create and sustain a
motivating, inclusive, and supportive work environment
.

Job Requirements

-Bachelor's degree in any relevant field.

-Minimum
5 years of experience
in a
call center environment
.

-Minimum
3 years of leadership experience
, managing
voice teams
.

-Mandatory:
Previous experience in
Interpretation Management
or similar linguistic operations.

-Strong understanding of interpreter workflows, terminology, and professional standards.

-Excellent communication, problem-solving, and conflict-resolution skills.

-Proven ability to coach, motivate, and lead multicultural teams.

-High proficiency in English
(spoken and written).

-Solid knowledge of supervisory practices and performance management principles.

What We Offer

-Competitive salary package
with performance-based incentives.

-Comprehensive benefits
including social insurance, medical coverage, and paid time off.

-Hybrid working environment
combining flexibility and collaboration.

-Continuous
learning and career growth opportunities
within a global organization.

-A supportive and innovative culture where your leadership truly makes an impact.

Ready to Lead the Future?

If you're passionate about leadership, communication, and delivering excellence—
we want to hear from you


Apply now and join Future Group's global success story

  • Call Center Team Lead

    2 days ago

    New Cairo, Cairo, Egypt NAIA Developments Full time 25,000 - 70,000 per year

    Role DescriptionThis is a full-time, on-site role for a Call Center Team Lead located in New Cairo. The Call Center Team Lead will oversee the daily operations of the call center team, ensuring that performance goals are met and customer satisfaction is maintained. Responsibilities include monitoring team performance, providing training and coaching to team...

  • Call Center Team Lead

    4 days ago

    Cairo, Cairo, Egypt IDS Full time $75,000 - $150,000 per year

    Company DescriptionIDS provides innovative and cost-effective solutions for Records Management and archiving, tailored to meet customer needs. With expertise in records and data management, IDS enables organizations to efficiently control the information they create, process, and preserve. By transforming physical documents and electronic files into valuable...

  • Call Center Team Lead

    6 days ago

    Cairo, Cairo, Egypt NEXperience Full time 15,000 - 30,000 per year

    Company DescriptionNEXperience is a CX innovation company revolutionizing how global brands connect with their customers. Leveraging top-tier talent, advanced AI, and industry expertise, we deliver scalable solutions in customer support, digital sales, and back-office operations. Our services are tailored to diverse sectors such as healthcare, tech,...

  • Call Center Team Leader

    4 days ago

    Cairo, Cairo, Egypt Raya CX Full time

    Company DescriptionRAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services. Since 2001, RAYA CX has been the preferred partner for customer service and technical support for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from highly skilled labor...

  • Customer Service Representative

    11 hours ago

    Cairo, Cairo, Egypt Call center Full time

    TeleperformanceWe're Hiring: Customer Service RepresentativeAre you passionate about helping people and providing world-class support?Join our dynamic team as a Customer Service Representative and be the voice of our brand What You'll Do• Deliver exceptional customer support via phone, email, and chat.• Resolve inquiries, troubleshoot issues, and ensure...

  • Team leader call center

    2 days ago

    Cairo, Cairo, Egypt Atheel CX Full time 60,000 - 120,000 per year

    We are Hiring Operations Team Leader call centerRequirement: must experience in call center preferred (vf) must experience in teamleader at telecom accounts. Strong leadership, problem-solving, and communication skillsLevel English b2/c1Location :zahraa maadi The highest salary in the market Send your CV to mention TL in the message)

  • Contact Center Team Lead

    6 days ago

    Cairo, Cairo, Egypt DM Developments Full time 60,000 - 120,000 per year

    Company DescriptionDM Developments is a leading company in Tourism Development, aiming to revolutionize urban culture by providing sustainable, well-designed, luxurious, and environmentally-friendly residential homes. With a team of experts managing the entire tourism property cycle, DM Developments offers comprehensive services in Property Development,...

  • English Operation Call Center Team Leader

    6 days ago

    Cairo, Cairo, Egypt ETISAL International Group Full time 24,000 - 120,000 per year

    We're Hiring – English Call Center Team LeaderLocation:Abbasia, CairoStart Date:Immediate (Highly Preferred)We're looking for a motivatedTeam Leaderto join our back-office English call center team.Requirements:1–2 years' experience as a Team Leader in an English call centerEnglish level B2Strong leadership & communication skillsAble to work under...

  • Call center, Team leader

    11 hours ago

    Cairo, Cairo, Egypt Raya CX Full time

    Company DescriptionRAYA Customer Experience (RAYA CX) has been a trusted partner for next-generation BPO and customer experience management since 2001. Serving clients across North America, Europe, the Middle East, and Africa, RAYA CX collaborates with leading Fortune 1000 companies from various industries. Leveraging skilled talent from competitive labor...

  • Call Center Agent

    6 days ago

    Cairo, Cairo, Egypt Sutherland Full time 60,000 - 120,000 per year

    Company DescriptionSutherland is a global leader in digital transformation and business process excellence, leveraging core expertise in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We work with iconic global brands to deliver unique value propositions through market-leading technologies. Our advanced products and platforms...