Call center, Team leader

2 hours ago

Cairo, Cairo, Egypt Raya CX Full time

Company Description

RAYA Customer Experience (RAYA CX) has been a trusted partner for next-generation BPO and customer experience management since 2001. Serving clients across North America, Europe, the Middle East, and Africa, RAYA CX collaborates with leading Fortune 1000 companies from various industries. Leveraging skilled talent from competitive labor markets, RAYA CX delivers integrated business process outsourcing solutions enhanced by advanced technologies, innovative strategies, and continuous improvement efforts.

Role Description

This is a full-time, on-site role for a Call Center Team Leader based in Cairo. The Team Leader will oversee daily operations, provide professional guidance and support to a team of customer service agents, and ensure the delivery of exceptional customer satisfaction. They will track team performance, identify opportunities for improvement, and report progress to management regularly. Additional responsibilities may involve coaching team members to develop their skills and handling escalated customer issues as needed.

Qualifications

  • Strong interpersonal skills and the ability to lead, motivate, and manage a team effectively
  • Analytical skills to interpret performance data and implement improvements where necessary
  • Commitment to ensuring high levels of customer satisfaction in all interactions
  • Excellent communication skills, both verbal and written, to clearly convey information and instructions
  • Proficiency in customer service principles, processes, and technologies
  • Previous leadership or supervisory experience is a plus
  • Strong organizational skills and ability to multitask in a fast-paced environment
  • Bachelor's degree in Business Administration, Communications, or a related field preferred

  • Call Center Team Leader

    4 days ago

    Cairo, Cairo, Egypt Raya CX Full time

    Company DescriptionRAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services. Since 2001, RAYA CX has been the preferred partner for customer service and technical support for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from highly skilled labor...

  • Team leader call center

    2 days ago

    Cairo, Cairo, Egypt Atheel CX Full time 60,000 - 120,000 per year

    We are Hiring Operations Team Leader call centerRequirement: must experience in call center preferred (vf) must experience in teamleader at telecom accounts. Strong leadership, problem-solving, and communication skillsLevel English b2/c1Location :zahraa maadi The highest salary in the market Send your CV to mention TL in the message)

  • English Operation Call Center Team Leader

    6 days ago

    Cairo, Cairo, Egypt ETISAL International Group Full time 24,000 - 120,000 per year

    We're Hiring – English Call Center Team LeaderLocation:Abbasia, CairoStart Date:Immediate (Highly Preferred)We're looking for a motivatedTeam Leaderto join our back-office English call center team.Requirements:1–2 years' experience as a Team Leader in an English call centerEnglish level B2Strong leadership & communication skillsAble to work under...

  • Call Center Team Leader

    2 days ago

    Cairo, Cairo, Egypt Future Group Language Solutions Full time 120,000 - 240,000 per year

    Key Responsibilities:Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proactive solutions.Manage customer queries and complaints,...

  • Call Center Team Lead

    6 days ago

    Cairo, Cairo, Egypt NEXperience Full time 15,000 - 30,000 per year

    Company DescriptionNEXperience is a CX innovation company revolutionizing how global brands connect with their customers. Leveraging top-tier talent, advanced AI, and industry expertise, we deliver scalable solutions in customer support, digital sales, and back-office operations. Our services are tailored to diverse sectors such as healthcare, tech,...

  • Call Center Team Leader

    2 days ago

    Cairo, Cairo, Egypt Future Group Full time 100,000 - 200,000 per year

    Key Responsibilities:Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proactive solutions.Manage customer queries and complaints,...

  • Team Leader

    6 days ago

    Cairo, Cairo, Egypt Atheel CX Full time 70,000 - 120,000 per year

    We are Hiring Operations Team Leader call centerRequirement: must experience in call center prefered (vf) Strong leadership, problem-solving, and communication skillsLevel English b2/C1Location : Vodafone zahraa maadi The highest salary in the market Send your CV to mention TL in the message)

  • Call Center Team Lead

    2 days ago

    New Cairo, Cairo, Egypt NAIA Developments Full time 25,000 - 70,000 per year

    Role DescriptionThis is a full-time, on-site role for a Call Center Team Lead located in New Cairo. The Call Center Team Lead will oversee the daily operations of the call center team, ensuring that performance goals are met and customer satisfaction is maintained. Responsibilities include monitoring team performance, providing training and coaching to team...

  • Call Center Team Lead

    4 days ago

    Cairo, Cairo, Egypt IDS Full time $75,000 - $150,000 per year

    Company DescriptionIDS provides innovative and cost-effective solutions for Records Management and archiving, tailored to meet customer needs. With expertise in records and data management, IDS enables organizations to efficiently control the information they create, process, and preserve. By transforming physical documents and electronic files into valuable...

  • English Call Center Team Leader

    6 days ago

    Cairo, Cairo, Egypt ETISAL International Group Full time 38,000 - 52,000 per year

    QualificationsInterpersonal Skills and Communication skillsMinimum 1 Year as a English Call Center TLB2 English CEFRAnalytical Skills and Customer SatisfactionStrong leadership and coaching abilitiesExcellent problem-solving skillsAbility to multitask and prioritize tasksAttention to detail and accuracyWork Location : Abbasia