Call Center Team Leader

2 weeks ago

Cairo, Cairo, Egypt Future Group Language Solutions Full time

Key Responsibilities:

  • Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.
  • Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.
  • Analyze performance metrics to identify areas for improvement and implement proactive solutions.
  • Manage customer queries and complaints, ensuring swift and satisfactory resolutions.
  • Coordinate with other teams to streamline processes and enhance overall service delivery.
  • Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
  • Stay updated on industry practices and customer service technologies.
  • Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.

Job Requirements:

  • Bachelor's degree in Business Administration, Communication, or a relevant field.
  • Proven experience of 3+ years as a Team Leader in a Contact Center environment.
  • Fluent or near-native proficiency in Spanish with excellent communication skills.
  • Strong leadership and team management skills, with the ability to motivate and support team members.
  • Proficient in using CRM software and contact center technologies.
  • Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines.
  • Exceptional problem-solving and decision-making skills.
  • Experience in the Translation & Localization industry is a plus.

Job Conditions:

  • Full-Time Position
  • Position located in Maadi

Work Conditions:

  • Working Hours: US shift.
  • Working model: On-site
  • Working Days: 5 days (2 days off)
  • Reporting To: Service Delivery Assistant Manager. (SDAM)

  • Team leader call center

    2 weeks ago

    Cairo, Cairo, Egypt Atheel CX Full time

    We are Hiring Operations Team Leader call centerRequirement: must experience in call center preferred (vf) must experience in teamleader at telecom accounts. Strong leadership, problem-solving, and communication skillsLevel English b2/c1Location :zahraa maadi The highest salary in the market Send your CV to mention TL in the message)

  • Call Center Team Leader

    5 days ago

    Cairo, Cairo, Egypt Raya CX Full time

    Company DescriptionRAYA Customer Experience (RAYA CX) is a premier provider of next-generation Business Process Outsourcing (BPO) and customer experience management. Since 2001, RAYA CX has partnered with Fortune 1000 companies across North America, Europe, the Middle East, and Africa to deliver exceptional customer service and technical support. Leveraging...

  • Call center, Team leader

    1 week ago

    Cairo, Cairo, Egypt Raya CX Full time

    Company DescriptionRAYA Customer Experience (RAYA CX) has been a trusted partner for next-generation BPO and customer experience management since 2001. Serving clients across North America, Europe, the Middle East, and Africa, RAYA CX collaborates with leading Fortune 1000 companies from various industries. Leveraging skilled talent from competitive labor...

  • Team Leader English speaker call center

    7 days ago

    Cairo, Cairo, Egypt ETISAL International Group Full time

    Company DescriptionETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. With years of expertise, ETISAL specializes in delivering customized and innovative solutions tailored to meet the unique needs of its clients. The company is committed to delivering first-class quality,...

  • Call Center Team Leader

    2 weeks ago

    Cairo, Cairo, Egypt Future Group Full time

    Key Responsibilities:Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proactive solutions.Manage customer queries and complaints,...

  • Call Center Team Lead

    2 weeks ago

    Cairo, Cairo, Egypt NEXperience Full time

    Company DescriptionNEXperience is a CX innovation company revolutionizing how global brands connect with their customers. Leveraging top-tier talent, advanced AI, and industry expertise, we deliver scalable solutions in customer support, digital sales, and back-office operations. Our services are tailored to diverse sectors such as healthcare, tech,...

  • Call Center Specialist

    1 day ago

    Cairo, Cairo, Egypt Tres Jolie Medical Center Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Call Center Specialist located in Cairo, Egypt. The Call Center Specialist will handle inbound and outbound calls, address customer inquiries, resolve issues, and provide outstanding customer service. The role involves maintaining customer...

  • Call Center Agent

    1 day ago

    Cairo, Cairo, Egypt Tres Jolie Medical Center Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Call Center Agent at Tres Jolie Medical Center, located in Cairo, Egypt. The Call Center Agent will handle inbound and outbound calls, provide exceptional customer service, respond to customer inquiries, offer solutions to concerns, and ensure customer...

  • Team Leader

    2 weeks ago

    Cairo, Cairo, Egypt Atheel CX Full time

    We are Hiring Operations Team Leader call centerRequirement: must experience in call center prefered (vf) Strong leadership, problem-solving, and communication skillsLevel English b2/C1Location : Vodafone zahraa maadi The highest salary in the market Send your CV to mention TL in the message)

  • Call Center

    1 week ago

    Cairo, Cairo, Egypt Xceed Full time

    Key ResponsibilitiesMonitoring & Evaluation: Listen to calls, review chats/emails, and score interactions based on quality scorecards for compliance, accuracy, and customer experience.Feedback & Coaching: Deliver actionable, constructive feedback to agents, conduct one-on-one coaching sessions, and help develop training plans.Reporting & Analysis: Prepare...