Call Center Team Lead

4 days ago

Qesm st Nasser City Cairo, Egypt AlAhmady Motors Full time 60,000 - 120,000 per year

Company Description

AlAhmady Motors is one of the largest car dealers in Egypt, known for prioritizing customer satisfaction. We are authorized dealers for major automotive brands including Volvo, Citroen, Proton, and Jeep. With a commitment to offering top quality vehicles, AlAhmady Motors has sold over 1000 cars since its inception. Follow us for the latest news and job opportunities in the automotive industry in Egypt.

Role Description

This is a full-time on-site role for a Call Center Team Lead at our location in Qesm 1st Nasser City. The Call Center Team Lead will be responsible for overseeing daily operations, managing team performance, handling customer inquiries, ensuring customer satisfaction, and analyzing call center metrics. The role involves leading a team of call center representatives, providing training and support, and ensuring adherence to company policies and procedures.

Qualifications

  • Strong Interpersonal Skills and Communication skills
  • Proficiency in Customer Satisfaction and Customer Service
  • Excellent Analytical Skills
  • Leadership and team management capabilities
  • Experience in the automotive industry is a plus
  • Bachelor's degree in Business Administration, Management or related field
  • Ability to work on-site in Qesm 1st Nasser City

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