Call center

3 days ago


Qesm st October Al Jizah, Egypt Raya CX Full time 12,000 - 24,000 per year

Company Description

RAYA Customer Experience (RAYA CX) provides next-generation BPO and customer experience management services to clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Call Center - English (B2) position located in Qesm 1st 6 October. The Call Center Representative will be responsible for providing excellent customer support and service through various contact channels. Day-to-day tasks include handling customer inquiries, resolving issues, providing technical support, and maintaining accurate customer records. Representatives will ensure a high level of customer satisfaction by effectively communicating and providing timely solutions.

Qualifications

  • Strong Customer Support and Customer Service skills
  • Excellent Communication skills
  • Experience with Contact Centers
  • Proficient in Computer Literacy
  • Ability to work in a team-oriented environment
  • Outstanding problem-solving skills
  • Prior experience in a call center or customer service role is a plus
  • English proficiency at B2 level or higher


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