Call Center Team Lead

About the job Supervisor, IN Skill CenterPurpose of the jobAct as second level of support for operations team and promptly react to their complaints and fix any issues according to the agreed SLA in the centralized support contract on the charging system nodes.Also to work on web development projects using frontend and backend programming languages.Duties...

Purpose of the jobAct as second level of support for operations team and promptly react to their complaints and fix any issues according to the agreed SLA in the centralized support contract on the charging system nodes.Also to work on web development projects using frontend and backend programming languages.Duties and responsibilitiesProvide technical...

The Quality Manager ensures that customer interactions meet company standards and regulatory requirements. They lead the quality assurance team, design evaluation frameworks, and provide actionable insights to improve service delivery and operational efficiency.Key ResponsibilitiesDevelop and implement QA strategies: Establish policies and procedures to...

Role SummaryThe Quality Supervisor is responsible for monitoring, evaluating, and improving the performance of call center agents to ensure exceptional customer service delivery. This role focuses on maintaining compliance with company standards, enhancing customer satisfaction, and driving continuous improvement in operational efficiency.Key...

The WFM Supervisor is responsible for overseeing the scheduling and real-time management of call center operations. This role ensures optimal staffing levels, adherence to schedules, and service level achievement while balancing efficiency and employee satisfaction.Key ResponsibilitiesScheduling ManagementDevelop and maintain agent schedules to meet...

Fawry is hiring for a " Data Analyst Lead " (Hybrid)What you'll do: Build dashboards, KPIs & analytical models to optimize business & marketing operations Analyze metrics to uncover insights and root causes Collaborate with cross-functional teams to drive growth Lead, mentor & coach teams on data-driven decision-makingWhat we're looking for: 4+ years in...

Day- to-day operations:Ensures the achievement of production daily/weekly/monthly quotas.Works with, supports and/or directs production staff and volunteers to meet quotas.Provides excellent leadership, mentoring and team building to achieve goals.Maintains cleanliness and organization of production area.Works cooperatively with visual merchandisers and...

Fawry is hiring for a ' Java Technical Lead (Angular)' with +7 Years of ExperienceResponsibilities:Lead and mentor a team of Java developers, ensuring high-quality code and timely delivery.Develop and implement REST APIs using Java 8, Spring Boot, and JPA.Write and maintain unit tests with JUnit and Mockito to ensure reliability.Contribute to the design and...

About UnileverWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing...

We're Hiring: Senior SAP FICO Consultant (Industrial Costing Expert)We are looking for a highly skilled senior SAP FICO consultantto join our team in the private sector.The ideal candidate will have strong expertise in industrial costingand a proven track record in implementing and supporting SAP Finance and Controlling (FICO) modules within a...