Call center Monitoring specialist

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Call Center Specialist located in New Cairo. The Call Center Specialist will handle incoming and outgoing customer calls, address inquiries, resolve customer issues, and deliver exceptional customer support. Daily responsibilities include managing...

Key ResponsibilitiesHandle inbound and outbound calls professionally and efficientlyRespond to customer inquiries and provide accurate information about servicesConvert leads into appointments or sales based on set targetsFollow up with potential and existing clients to maximize conversionMaintain accurate records of calls, bookings, and client detailsMeet...

A Call Center Manager is neededLumiere Group is looking for an experienced Call Center Manager to lead our call center operations and ensure top-quality service for our patients across our medical and beauty clinics.Key Responsibilities:-Manage and train call center agents to achieve KPIs.-Oversee patient inquiries, appointment scheduling, and...

TeleperformanceWe're Hiring: Customer Service RepresentativeAre you passionate about helping people and providing world-class support?Join our dynamic team as a Customer Service Representative and be the voice of our brand What You'll Do• Deliver exceptional customer support via phone, email, and chat.• Resolve inquiries, troubleshoot issues, and ensure...

Company DescriptionAura Communication is a leading Business Process Outsourcing (BPO) provider established in 2012 in Cairo, Egypt. With a team of over 800 employees, we specialize in delivering top-tier customer experiences. Our customizable solutions include call center, inbound and outbound services, back-office support, and other customer-focused...

Position SummaryWe are seeking a customer-focused and motivatedCall Center Representativeto join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and...

Monitor inbound and outbound calls, chats, and emails to assess agent performance and compliance with company standards.Evaluate agent communication, problem-solving skills, accuracy, and professionalism.Prepare and present quality reports and performance trends to management.Identify training needs and coordinate with the training department to improve...

Company DescriptionNEXperience is a CX innovation company redefining customer engagement for global brands. By combining top-tier talent, cutting-edge AI, and deep industry expertise, we deliver scalable, nearshore solutions for customer support, digital sales, and back-office operations. Our offerings include BPO & CX outsourcing, AI-powered customer...

Job Description: Call Center Team Leader(After-Sales Focus)Location: Nasr City, EgyptDepartment: After-Sales Customer ServiceReports to: Call Center Manager; HQ in ChinaJob SummaryWe are looking for a seasoned Call Center Team Leader with a proven track record in the electronics or 3C industry. You will be responsible for leading a team of after-sales...

you must have:6 months quality experience or any similar tasks.1 year GSM/telecom experience as a call center agent.b2 English level