Call Center Specialist

1 week ago

New Cairo, Cairo, Egypt The Address Investments Full time

Position Summary

We are seeking a customer-focused and motivated
Call Center Representative
to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.

Key Responsibilities

  • Answer incoming calls, emails, or chats in a professional and timely manner
  • Provide accurate information regarding products, services, policies, and procedures
  • Handle customer concerns, complaints, and inquiries with patience and empathy
  • Troubleshoot issues and escalate complex problems to the appropriate department
  • Document all interactions and outcomes in the CRM system
  • Follow call scripts, quality standards, and performance metrics
  • Process orders, payments, and account updates when required
  • Maintain a strong understanding of company offerings and updates
  • Meet or exceed weekly and monthly call goals and customer satisfaction targets
  • Contribute to a positive team environment and support colleagues as needed

Qualifications

  • Previous customer service or call center experience is a plus
  • Strong verbal and written communication skills
  • Active listening skills and the ability to build rapport
  • Ability to multi-task, prioritize, and manage time effectively
  • Comfortable using computers, CRM tools, and phone systems
  • Problem-solving abilities with a customer-first mindset
  • Ability to remain calm under pressure and handle difficult calls
  • Availability for shift work, including evenings or weekends if required

What We Offer

  • Competitive hourly wage or salary
  • Performance bonuses or incentives
  • Comprehensive training and ongoing development
  • Health, dental, and retirement benefits (if applicable)
  • Opportunities for career growth within the company
  • Supportive and engaging team environment

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