Call Center

3 days ago

Cairo, Cairo, Egypt Aura Communication Full time

Company Description

Aura Communication is a leading Business Process Outsourcing (BPO) provider established in 2012 in Cairo, Egypt. With a team of over 800 employees, we specialize in delivering top-tier customer experiences. Our customizable solutions include call center, inbound and outbound services, back-office support, and other customer-focused services. We pride ourselves on offering high-quality outsourced solutions for customer care, sales, marketing, and technical support, tailored to meet the diverse needs of our clients.

Role Description

This is a full-time hybrid role for a Call Center agent located in Cairo, Egypt, with some flexibility for remote work. As a Call Center agent, your responsibilities include delivering exceptional customer support, responding to inquiries, resolving complaints, and ensuring customer satisfaction. You will assist customers via phone, email, or chat, maintain accurate records, and follow up on unresolved issues. Providing timely and professional service while adhering to company policies will be a key aspect of your role.

Qualifications

  • Proven skills in Customer Support, Customer Service, and Contact Centers
  • Strong Communication abilities, including verbal and written proficiency
  • Basic to advanced Computer Literacy, including familiarity with customer service software
  • Ability to handle customer inquiries with patience and professionalism
  • Fluency in Englih is a Must
  • Experience in a call center or customer-facing role is preferred

Job Details

  • It's hybrid module
  • Paid training program
  • Rotational Shifts
  • No overnight shifts
  • Transportation provided
  • Social and Medical insurance
  • Attractive Salary and Kpis

  • call center

    2 weeks ago

    Cairo, Cairo, Egypt El-Aggar Group Full time

    We're Hiring Call CenterLocation: 64 Nakhlet El Moteay Street – Triumph Square – Heliopolis, EgyptCompany:El-Aggar Group CompaniesAbout the Role:We are looking for aCall Center Agentto join our customer service team and handle inbound & outbound calls with professionalism.The ideal candidate should have strong communication skills, patience, and the...

  • Call center

    3 days ago

    Cairo, Cairo, Egypt e& Egypt Full time

    Company Descriptionetisalat by e& in Egypt has built a strong presence in the Egyptian market over 17 years, evolving into a leading digital telecommunications provider. Serving 99% of Egypt's inhabited areas, the company is dedicated to enhancing customers' digital experiences and driving innovation. Offering a wide range of services beyond traditional...

  • Call Center

    6 days ago

    Cairo, Cairo, Egypt Xceed Full time

    Key ResponsibilitiesMonitoring & Evaluation: Listen to calls, review chats/emails, and score interactions based on quality scorecards for compliance, accuracy, and customer experience.Feedback & Coaching: Deliver actionable, constructive feedback to agents, conduct one-on-one coaching sessions, and help develop training plans.Reporting & Analysis: Prepare...

  • Call Center Representative

    1 week ago

    Cairo, Cairo, Egypt Garnell Sushi & Poke Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Call Center Agent at Garnell Sushi & Poke, located in Cairo. The Call Center Agent will handle inbound and outbound calls, assist customers with inquiries, provide information about products and services, resolve complaints, and ensure customer...

  • Call Center Supervisor

    1 week ago

    Cairo, Cairo, Egypt Grow More Company Full time

    Company DescriptionGrow More is a specialized Technical Support organization focused on building high-performing call center teams for businesses. We prioritize sourcing customer service professionals who blend technical expertise with strong communication and customer-focused skills. With extensive knowledge of call center operations and KPIs, we provide...

  • Call Center Representative

    1 week ago

    Cairo, Cairo, Egypt Grow More Company Full time

    Company DescriptionGrow More specializes in building high-performing call center teams for businesses by sourcing and delivering professionals who combine technical expertise with exceptional communication and customer-centric skills. With a focus on call center operations and customer experience standards, Grow More offers end-to-end recruitment services,...

  • Call Center Representative

    1 week ago

    New Cairo, Cairo, Egypt telecommunicationn Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Call Center Representative located in New Cairo. The Call Center Representative will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure a high level of customer satisfaction. The role also involves documenting...

  • Call Center Agent

    1 week ago

    Cairo, Cairo, Egypt Aura Communication Full time

    Company DescriptionAura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 employees. Our expertise includes high-quality outsourced customer support solutions, including inbound customer care, sales, marketing, and technical support. We specialize in flexible and customized...

  • Call Center Representative

    6 days ago

    Cairo, Cairo, Egypt Blackhand Creation Full time

    Company Description"CONCENTRIX is Hiring Now CS for English account* Salaries start from 14K to 18K + 25% salary Increase* Kpi's up to 3500K + 10% COLA1700 + overtime and overnight allowance training PaidFluent English speakers (B1+/B2)5 working days - 2 days off9 working hours (1.5 hour break) Rotational shifts and days offMax age 40Medical - social...

  • Call Center Agent

    2 weeks ago

    Cairo, Cairo, Egypt Blackhand Creation Full time

    Company Description"* Etisalat E& offer*We're Hiring English Call Center Agents – Maadi (Degla) Account: Calls Shifts: Rotational Salary: 11,313 EGP + 2,187 EGP variable Training Salary: 11,313 EGP English Level:( B1+/B2)Role DescriptionThis is a full-time on-site role for a Call Center Agent based in Cairo. The Call Center Agent will be responsible for...