Quality monitoring specialist

4 days ago

Qesm El Maadi Cairo, Egypt Xceed Full time

Company Description

Xceed is a leading multilingual Business Process Outsourcing Service provider in the EMEA region, with over 10,000 web-enabled multi-channel stations. Xceed manages various outsourcing agreements with key government and commercial accounts in 10 different languages. The company has sites in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia. Xceed offers a range of services including Inbound and Outbound Services, Back Office Services, Infrastructure Management, Recruitment Process Outsourcing, Helpdesk Support, and Social Media Analysis Services. Xceed has received numerous awards and certifications, establishing itself as a reputable and recognized industry leader.

Role Description

This is a full-time on-site role for a Quality Monitoring Specialist located in Nasr City. The Quality Monitoring Specialist will be responsible for monitoring system performance, analyzing data, conducting research, and enhancing customer service experience. The specialist will communicate effectively with teams to ensure quality standards are met and maintained.

Qualifications
* Call Center experience is essential.

* GSM (Mobile knowledge) and Experience are a must, a minimum of 6 months.

* Experience in telecommunications companies is a must (Vodafone – Orange – EX WE- Etisalat Misr-  UAE – DU -AT&T - Verizon).

*Excellent in the English language.

* Experience as a Quality Analyst or similar role is a must.

* Strong computer skills and knowledge of QA databases and applications

Work location: Maadi

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