Quality monitoring specialist

Role Description :This is a full-time Quality Specialist role based in Maadi, Egypt, at Xceed. The Quality Specialist will be responsible for monitoring and evaluating inbound, outbound, and back-office services to ensure compliance with quality standards. Daily tasks include conducting quality assessments, providing feedback to agents, and analyzing...

We're hiring Quality Specialist-(Call Center/GSM)Requirements:-English level B2-Quality experience as Quality for 1 year.-Call Center and GSM Mobile background.-Experience in the telecom industry (Accounts) is a must like -COPC awareness and knowledge.

call center quality specialist's job description includes monitoring and evaluating agent interactions (calls, chats, emails) to ensure adherence to company standards and compliance with policies. Key duties involve analyzing performance data to identify trends, providing constructive feedback to agents, and collaborating with training teams to develop...

Xceed is hiring Quality Specialist- (Call Center/GSM)Requirements: -English level B2-Quality experience as Quality for 1 year. Call Center and GSM Mobile background -Experience in the telecom industry (Accounts) is a must -COPC awareness and knowledge

Company DescriptionAndalusia is a leading regional player in the healthcare provision space in the Middle East. With a network of general hospitals, specialized medical centers, and polyclinics across Saudi Arabia and Egypt, Andalusia has built a unique footprint both in service spectrum and geographically. Founded in 1984 by Dr. Darweesh Zagzoug, Andalusia...

Company DescriptionWAMEST Energy, based in Riyadh, KSA, is an EPC company specializing in Solar Photovoltaics Systems and Energy Efficiency Services. It is an affiliate of the Izzat Marji Group, which has a solid reputation and extensive experience, having completed over 250 solar projects across Jordan, Kuwait, and the UAE, with a total capacity exceeding...

we are looking for a quality specialist to monitor callsYOU MUST HAVE :Telecom - gsm industry experience as a call center and customer care representativeQuality role or tasks in call center industry-B2 English level

Company DescriptionNEXperience is a CX innovation company transforming the way global brands interact with their customers. By integrating world-class talent, advanced AI, and industry-specific expertise, we deliver scalable solutions for customer support, digital sales, and back-office operations. Our services span across various industries, including...

A call center quality specialist monitors and evaluates customer interactions across channels like calls, emails, and chats to ensure adherence to quality standards and improve customer experience. Key responsibilities include performing quality audits, providing constructive feedback to agents, analyzing performance data for trends, and collaborating with...

Akhnaton Trading and Distribution (ATR) a proud member of the EVA Group is excited to announce an opening for the position of Quality Assurance. Job Overview:The Quality Assurance Specialist will play a key role in implementing and maintaining programs that ensure full compliance with the Quality Management System (QMS) and international regulatory...