Quality Specialist

1 day ago

Cairo, Cairo, Egypt NEXperience Full time

Company Description

NEXperience is a CX innovation company transforming the way global brands interact with their customers. By integrating world-class talent, advanced AI, and industry-specific expertise, we deliver scalable solutions for customer support, digital sales, and back-office operations. Our services span across various industries, including healthcare, technology, education, and e-commerce, ensuring cost-effective and high-quality results. Trusted by both emerging startups and industry leaders, our teams operate 24/7 globally from our base in Egypt to drive growth and success.

Role Description

This is a full-time, on-site role for a Quality Specialist located in Cairo. The Quality Specialist will be responsible for conducting quality control and auditing activities to ensure that products and services meet the company's standards. Day-to-day tasks include monitoring and evaluating processes, developing and implementing quality assurance protocols, analyzing data for process improvements, and collaborating closely with relevant teams to ensure consistent quality performance and compliance.

Qualifications

  • Strong background in Quality Assurance, including Quality Control and Quality Auditing practices.
  • Proficiency in Analytical Skills to assess and interpret data effectively.
  • Excellent Communication skills to collaborate with teams and convey quality standards clearly.
  • Attention to detail and problem-solving abilities to ensure compliance with quality benchmarks.
  • Familiarity with industry standards and regulations; prior experience in BPO, customer support, or related fields is an advantage.
  • Proficiency with quality management systems and reporting tools is a plus.

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