Quality Monitoring Specialist

6 days ago

Cairo, Cairo, Egypt Xceed Full time 60,000 - 120,000 per year

Role Description :

This is a full-time Quality Specialist role based in Maadi, Egypt, at Xceed. The Quality Specialist will be responsible for monitoring and evaluating inbound, outbound, and back-office services to ensure compliance with quality standards. Daily tasks include conducting quality assessments, providing feedback to agents, and analyzing performance data to drive continuous improvement.

Qualifications:

  • GSM (Mobile knowledge) and Experience are a must.
  • Experience in telecommunications companies is a must.

((Vodafone – Orange – EX WE- Etisalat Misr- Etisalat UAE – DU -AT&T - Verizon - etc)

  • Strong analytical and problem-solving abilities
  • Attention to detail and accuracy in work
  • Excellent communication and interpersonal skills
  • Experience in call center quality assurance is a Must
  • Knowledge of COPC and quality standards
  • Fluency in English is required.

  • Quality monitoring specialist

    6 days ago

    Cairo, Cairo, Egypt Xceed Full time 60,000 - 120,000 per year

    Xceed is hiring Quality monitoring Specialist- (Call Center/GSM)Requirements:-English level B2-Quality experience as Quality for 1 year. Call Center and GSM Mobile background-Experience in the telecom industry (Accounts) is a must-COPC awareness and knowledge

  • English Quality Specialist "Telecommunication industry"

    4 days ago

    Cairo, Cairo, Egypt Quality Inn & Full time

    We're hiring Quality Specialist-(Call Center/GSM)Requirements:-English level B2-Quality experience as Quality for 1 year.-Call Center and GSM Mobile background.-Experience in the telecom industry (Accounts) is a must like -COPC awareness and knowledge.

  • Monitoring specialist

    6 days ago

    Cairo, Cairo, Egypt Xceed Full time 30,000 - 40,000 per year

    call center quality specialist's job description includes monitoring and evaluating agent interactions (calls, chats, emails) to ensure adherence to company standards and compliance with policies. Key duties involve analyzing performance data to identify trends, providing constructive feedback to agents, and collaborating with training teams to develop...

  • Quality Monitoring Specialist b2 English

    4 days ago

    Cairo, Cairo, Egypt Xceed Full time 28,800 - 45,000 per year

    Xceed is hiring Quality Specialist- (Call Center/GSM)Requirements: -English level B2-Quality experience as Quality for 1 year. Call Center and GSM Mobile background -Experience in the telecom industry (Accounts) is a must -COPC awareness and knowledge

  • Quality Specialist

    6 days ago

    Cairo, Cairo, Egypt Andalusia Health Egypt Full time 60,000 - 120,000 per year

    Company DescriptionAndalusia is a leading regional player in the healthcare provision space in the Middle East. With a network of general hospitals, specialized medical centers, and polyclinics across Saudi Arabia and Egypt, Andalusia has built a unique footprint both in service spectrum and geographically. Founded in 1984 by Dr. Darweesh Zagzoug, Andalusia...

  • Quality Specialist

    4 days ago

    Cairo, Cairo, Egypt WAMEST Energy Full time 30,000 - 60,000 per year

    Company DescriptionWAMEST Energy, based in Riyadh, KSA, is an EPC company specializing in Solar Photovoltaics Systems and Energy Efficiency Services. It is an affiliate of the Izzat Marji Group, which has a solid reputation and extensive experience, having completed over 250 solar projects across Jordan, Kuwait, and the UAE, with a total capacity exceeding...

  • GSM - Customer Service Monitoring specialist

    6 days ago

    Cairo, Cairo, Egypt Xceed Full time 20,000 - 30,000 per year

    we are looking for a quality specialist to monitor callsYOU MUST HAVE :Telecom - gsm industry experience as a call center and customer care representativeQuality role or tasks in call center industry-B2 English level

  • Quality Specialist

    6 days ago

    Cairo, Cairo, Egypt Xceed Full time 12,000 - 25,000 per year

    A call center quality specialist monitors and evaluates customer interactions across channels like calls, emails, and chats to ensure adherence to quality standards and improve customer experience. Key responsibilities include performing quality audits, providing constructive feedback to agents, analyzing performance data for trends, and collaborating with...

  • Quality Assurance Specialist

    2 days ago

    Cairo, Cairo, Egypt Akhnaton Trading and Distribution- EVA Group Limited Full time $30,000 - $60,000 per year

    Akhnaton Trading and Distribution (ATR) a proud member of the EVA Group is excited to announce an opening for the position of Quality Assurance. Job Overview:The Quality Assurance Specialist will play a key role in implementing and maintaining programs that ensure full compliance with the Quality Management System (QMS) and international regulatory...

  • Quality specialist

    2 days ago

    Cairo, Cairo, Egypt Xceed Full time 20,000 - 40,000 per year

    call center quality specialist monitors and evaluates customer interactions (calls, chats, emails) to ensure they meet company standards and improve customer satisfaction. Key responsibilities include providing constructive feedback to agents, analyzing performance data to identify trends, conducting audits, participating in calibration sessions, and...