Monitoring Specialist

5 days ago

Qesm El Maadi Cairo, Egypt MICO WORLD MENA Full time 20,000 - 60,000 per year

Company Description

MICO WORLD, founded in 2014, is a leading global open social platform connecting millions of users through features like chatting, video and voice calls, live streaming, and games. Known for high-quality and diverse social products such as MICO, YoHo, TopTop, and Sugo, the platform serves 100 million users across over 150 countries and regions, including the Middle East, Southeast Asia, South Asia, Europe, and America. With over 150,000 contracted anchors, we are dedicated to creating enriched social experiences for users worldwide. MICO WORLD continues to enhance its localization efforts while expanding its global branding initiatives.

Role Description

This is a full-time, on-site role for a
Monitor
, based in Qesm El Maadi. The Monitor will be responsible for observing and evaluating operations, ensuring compliance with company policies and quality standards, and supporting performance improvement across teams. Responsibilities include tracking daily activities, preparing reports, identifying irregularities or process gaps, and providing constructive feedback to enhance efficiency and consistency. The role also involves close coordination with supervisors and team leaders to maintain a smooth workflow and a positive work environment.

Qualifications

  • Experience in monitoring, quality assurance, or performance evaluation
  • Strong attention to detail and analytical skills
  • Ability to identify process issues and recommend effective solutions
  • Excellent communication and reporting skills
  • Capable of working in a fast-paced, dynamic, and multicultural environment
  • Proficiency in spoken and written English; additional languages are an advantage
  • Previous experience in tech, operations, or social media moderation is a plus
  • High school diploma or equivalent; a higher education degree is preferred

  • Quality monitoring specialist

    5 days ago

    Qesm El Maadi, Cairo, Egypt Xceed Full time

    Company DescriptionXceed is a leading multilingual Business Process Outsourcing Service provider in the EMEA region, with over 10,000 web-enabled multi-channel stations. Xceed manages various outsourcing agreements with key government and commercial accounts in 10 different languages. The company has sites in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia....

  • Quality Monitoring specialist

    5 days ago

    Qesm El Maadi, Cairo, Egypt Xceed Full time

    Company DescriptionXceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region, operating with over 10,000 web-enabled multi-channel stations. Xceed manages various outsourcing agreements with key government and commercial accounts in 10 different languages. The company has sites in Egypt, Morocco, Mauritius, UAE, and a...

  • quality monitoring Specialist

    19 hours ago

    Qesm El Maadi, Cairo, Egypt Xceed Full time

    Company DescriptionXceed is the leading multilingual Business Process Outsourcing service provider in the EMEA region with a capacity of more than 10,000 web-enabled multi-channel stations. Xceed manages various outsourcing agreements with key government and commercial accounts in 10 different languages. The company has sites in Egypt, Morocco, Mauritius,...

  • Quality monitoring specialist

    19 hours ago

    Qesm El Maadi, Cairo, Egypt Xceed Full time

    Company DescriptionXceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, operating with over 10,000 web-enabled multi-channel stations. The company manages outsourcing agreements in 10 languages, serving key government and commercial accounts. With locations in Egypt, Morocco, Mauritius, UAE, and a new site...

  • Quality monitoring specialist

    7 days ago

    Qesm El Maadi, Cairo, Egypt Xceed Full time 50,000 - 80,000 per year

    Company DescriptionXceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, with a capacity of more than 10,000 web-enabled multi-channel stations. Operating in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, Xceed partners with key government and commercial accounts to deliver a wide range of services,...

  • Quality Monitoring Specialist GSM

    7 days ago

    Qesm El Maadi, Cairo, Egypt Xceed Full time 20,000 - 50,000 per year

    Company DescriptionXceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of over 10,000 web-enabled multi-channel stations. Xceed manages various outsourcing agreements with key government and commercial accounts in 10 different languages. The company has sites in Egypt, Morocco, Mauritius, UAE,...

  • CCTV and Quality Monitoring Specialist

    5 days ago

    Qesm El Maadi, Cairo, Egypt J&T Express Egypt Full time

    J&T Express ishiringCCTV and Quality Monitoring SpecialistLocation:MaadiKey Responsibilities and Tasks:The core duties of the Monitoring and Scheduling Specialist focus on complete operational oversight, resource coordination, and are divided into four main pillars:Real-Time Monitoring and Emergency Response:Operational KPI Monitoring: Systematically track...

  • Monitoring specialist

    7 days ago

    Cairo, Cairo, Egypt Xceed Full time 30,000 - 40,000 per year

    call center quality specialist's job description includes monitoring and evaluating agent interactions (calls, chats, emails) to ensure adherence to company standards and compliance with policies. Key duties involve analyzing performance data to identify trends, providing constructive feedback to agents, and collaborating with training teams to develop...

  • Quality monitoring specialist

    7 days ago

    Cairo, Cairo, Egypt Xceed Full time 60,000 - 120,000 per year

    Xceed is hiring Quality monitoring Specialist- (Call Center/GSM)Requirements:-English level B2-Quality experience as Quality for 1 year. Call Center and GSM Mobile background-Experience in the telecom industry (Accounts) is a must-COPC awareness and knowledge

  • Quality Monitoring Specialist

    7 days ago

    Cairo, Cairo, Egypt Xceed Full time 60,000 - 120,000 per year

    Role Description :This is a full-time Quality Specialist role based in Maadi, Egypt, at Xceed. The Quality Specialist will be responsible for monitoring and evaluating inbound, outbound, and back-office services to ensure compliance with quality standards. Daily tasks include conducting quality assessments, providing feedback to agents, and analyzing...