Quality Specialist
4 days ago
Company Description
Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 10,000 web-enabled multi-channel stations. The company manages various outsourcing agreements with key government and commercial accounts in 10 different languages. Xceed has sites in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia. The company has been recognized with various awards, such as the IAOP's Best Global Outsourcing 100 and the Gulf Sustainability Awards. Xceed is certified with multiple ISO standards, ensuring high-quality and secure operations.
Role Description
This is a full-time on-site role for a Quality Specialist in the telecom account at Xceed, located in Qesm El Maadi. The Quality Specialist will be responsible for overseeing quality control processes, conducting quality audits, implementing quality assurance measures, and performing data analysis. The role involves monitoring and evaluating performance metrics, ensuring compliance with quality standards, and communicating effectively with team members and stakeholders to drive continuous improvement.
Qualifications
- Quality Control, Quality Assurance, and Quality Auditing skills
- Possess strong Analytical Skills for data analysis and performance evaluation
- Effective Communication skills to interact with team members and stakeholders
- Detail-oriented with excellent problem-solving abilities
- 6m experience in the contact center companies.
- Experience in the telecom industry is a Must
- Familiarity with ISO standards and COPC.
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