Process Improvement Manager

6 days ago

Cairo, Cairo, Egypt ELARABY Group Full time 900,000 - 1,200,000 per year

Job Purpose:

  • Lead the enhancement of operational processes within the Contact Center and develop internal and external communication mechanisms to support growth and quality objectives. Identify performance improvement opportunities and implement continuous improvement methodologies to achieve operational efficiency and strengthen the center's reputation.

Job Responsibilities:

  • Lead process improvement initiatives using quality improvement methodologies (e.g., Lean and Six Sigma).
  • Design and update operational policies and procedures to enhance efficiency and reduce costs.
  • Develop, document, and periodically update work policies and procedures to ensure smooth operations at minimal cost.
  • Oversee programs aimed at strengthening communication with both internal and external customers.
  • Organize unified communication campaigns to support offerings and enhance the company's image.
  • Develop and analyze operational and strategic performance reports, submitting insights to senior management to support decision-making.
  • Identify weaknesses in operational processes and establish effective corrective action plans.
  • Design employee's engagement plan to ensure highest employees' satisfaction, loyalty and morale
  • Lead Customer care Business Development unit through designing, initiating, governing and proper implementation for Customer Care projects that is fully aligned with strategic objectives supported with relevant impact.

Job Qualifications:

  • Bachelor's degree in a relevant field.
  • 7-10 Years of experience in Process Management, Communication & Business Development in Customer Care with at least 2 years in management layer.
  • COPC & 6 Sigma is Plus.
  • Proven track record of leading process optimization initiatives and driving business growth strategies.
  • Experience developing and executing communication strategies.
  • Ability to identify and pursue new market opportunities.
  • Experience with corporate communications, stakeholder engagement, and change management messaging.
  • Leadership and team collaboration.

  • Process Improvement Supervisor

    4 days ago

    Cairo, Cairo, Egypt Premier Group Full time 30,000 - 60,000 per year

    Job Title: Group Process Improvement SupervisorReporting to:Group CEOLocation:Cairo, EgyptDepartment:Group Operations / Business ExcellenceEmployment Type:Full-TimeJob Purpose:The Group Process Improvement Supervisor is responsible for leading process optimization initiatives across all PG companies. This role focuses on improving workflows, enhancing...

  • Process Improvement Analyst

    6 days ago

    Cairo, Cairo, Egypt Arma-HSA Full time 90,000 - 120,000 per year

    Key ResponsibilitiesMap and analyze end-to-end processes across manufacturing, logistics, and retail execution.Identify inefficiencies, bottlenecks, and improvement opportunities.Lead root cause analysis for issues like inventory, order fulfillment, or forecasting variances.Collaborate with cross-functional teams to streamline workflows.Support ERP systems...

  • Process Reengineering Senior Manager

    2 days ago

    Cairo, Cairo, Egypt Ethics HR Full time $84,000 - $144,000 per year

    Job Responsibilities:Lead cross-functional teams to map current-state (as-is) processes, identifying pain points, bottlenecks, redundancies, and control gaps.Facilitate innovative workshops to design future-state (to-be) processes that are customer-centric, streamlined, automated, and compliant.Utilize data analytics to quantify process performance (e.g.,...

  • Quality & Continuous Improvement Supervisor

    6 days ago

    Cairo, Cairo, Egypt RATP Dev Mobility Cairo Full time $10,000 - $20,000 per year

    Job PurposeThe Quality & Continuous Improvement Supervisor is responsible for creating and overseeing all activities related to the definition, implementation, and continuous improvement of the Integrated Management System. The role supports the progression of the Quality Improvement strategy by analyzing information derived from service failures and...

  • Quality & Continuous Improvement Supervisor

    4 days ago

    Cairo, Cairo, Egypt RATP Dev Full time 120,000 - 180,000 per year

    Quality & Continuous Improvement SupervisorFixed-term contractFull-timeAt least 5 years of experience (Senior level)Bachelor degreeQuality SpecialistMissionJOB PURPOSE:The Quality & Continuous Improvement Supervisor is responsible for creating and overseeing all activities related to the definition, implementation, and continuous improvement of the...

  • Business Process Outsourcing Quality Manager

    4 days ago

    Cairo, Cairo, Egypt iSON Xperiences - Smarter Empathic AI Full time 30,000 - 60,000 per year

    Role DescriptionThis is a full-time, on-site role based in Cairo - Heliopolis for a Business Process Outsourcing Quality Manager. The Quality Manager will oversee and enhance the quality management systems of business process outsourcing operations. Responsibilities include monitoring and analyzing performance data, implementing quality improvement...

  • Process Engineer

    6 days ago

    New Cairo, Cairo, Egypt MATGR For Engineering And Trading Full time 300,000 - 363,000 per year

    The Process Engineer is responsible fordesigning, optimizing, and controlling manufacturing and assembly processes.The role ensures high levels ofquality, efficiency, safety, cost-effectiveness, and supports continuous improvement across assembly lines and in-house component production.Key responsibilities:·   Develop and improveassembly processesfor...

  • Process Lead

    6 days ago

    Cairo, Cairo, Egypt Fort Capital Group Full time 120,000 - 240,000 per year

    Company DescriptionFort Capital Group (FCG) is one of Egypt's leading agro-food companies and a prominent exporter of high-quality frozen potato products under the Fregy's brand. Sourced from the fertile East Oweinat region and processed in a state-of-the-art facility, FCG offers a variety of cuts tailored to meet the diverse needs of both foodservice and...

  • Order to Cash Process Manager

    6 days ago

    Cairo, Cairo, Egypt Majid Al Futtaim Full time 120,000 - 250,000 per year

    JOB TITLEOrder to Cash Process Manager | MAF Global Solutions | FinanceRole SummaryThe O2C Process Manager is responsible for overseeing the end-to-end Order-to-Cash cycle, ensuring accuracy, efficiency, and compliance across all processes. This role drives operational excellence, manages stakeholder relationships, and leads continuous improvement...

  • Process TA

    6 days ago

    Cairo, Cairo, Egypt Shell Full time 900,000 - 1,200,000 per year

    Role OverviewRashpetco/Burullus is seeking anExperienced Process Technical Authority – Gas Processingwitha minimum of 13 yearsof experience in theupstream oil and gas sector. This role combines technicalleadership with hands-on process engineering, supporting the Engineering and Brownfield Team in optimising andtroubleshooting gas processing systems,...