Process Improvement Supervisor

4 days ago

Cairo, Cairo, Egypt Premier Group Full time 30,000 - 60,000 per year

Job Title: Group Process Improvement Supervisor

Reporting to:
Group CEO

Location:
Cairo, Egypt

Department:
Group Operations / Business Excellence

Employment Type:
Full-Time

Job Purpose:

The Group Process Improvement Supervisor is responsible for leading process optimization initiatives across all PG companies. This role focuses on improving workflows, enhancing operational efficiency, and fostering a culture of continuous improvement. In addition to managing a team, the role includes conflict resolution across process-related issues and delivering leadership training to empower teams and sustain improvement efforts.

Key Responsibilities:

Process Analysis & Optimization:

  • Evaluate and map existing workflows across departments and subsidiaries.
  • Identify inefficiencies, redundancies, and improvement opportunities.
  • Design and implement optimized processes using Lean, Six Sigma, or other methodologies.

Team Leadership & Development:

  • Lead, coach, and develop a team of process analysts or coordinators.
  • Assign responsibilities, monitor performance, and provide ongoing support.
  • Foster a collaborative and high-performance team culture.

Conflict Resolution:

  • Act as a mediator in resolving process-related conflicts between departments or teams.
  • Facilitate discussions to align stakeholders on process changes and priorities.
  • Implement structured problem-solving approaches to address resistance or disputes.
  • Promote transparency and trust in cross-functional collaboration.

Leadership Training & Capability Building:

  • Design and deliver training programs focused on leadership in process improvement, change management, and operational excellence.
  • Equip managers and team leaders with tools to lead improvement initiatives within their functions.
  • Promote a mindset of ownership, accountability, and continuous learning across PG companies.

Project Management & Execution:

  • Manage multiple process improvement projects across group companies.
  • Define project scope, timelines, KPIs, and ensure successful execution.
  • Track progress and report outcomes to senior leadership.

Stakeholder Engagement & Change Management:

  • Collaborate with business unit leaders to understand operational challenges.
  • Facilitate workshops and training sessions to engage stakeholders.
  • Support change management efforts to ensure smooth implementation and adoption.

Performance Monitoring & Reporting:

  • Establish metrics and dashboards to monitor process performance.
  • Conduct post-implementation reviews and continuous monitoring.
  • Prepare and present reports to executive leadership.

Standardization & Best Practices:

  • Promote SOPs and process standardization across PG companies.
  • Benchmark internal processes against industry best practices.
  • Align process improvements with digital transformation initiatives.

Qualifications & Experience:

  • Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, or related field.
  • Lean Six Sigma certification (Green Belt or higher) is highly desirable.
  • Minimum of 8-10 years of experience in process improvement, with at least 2 years in a supervisory or leadership role.
  • Experience in conflict resolution and leadership development is a strong advantage.
  • Strong analytical, facilitation, and project management skills.
  • Proficiency in process mapping tools and project management software.

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