Business Process Outsourcing Quality Manager

5 days ago

Cairo, Cairo, Egypt iSON Xperiences - Smarter Empathic AI Full time 30,000 - 60,000 per year

Role Description

This is a full-time, on-site role based in Cairo - Heliopolis for a Business Process Outsourcing Quality Manager. The Quality Manager will oversee and enhance the quality management systems of business process outsourcing operations. Responsibilities include monitoring and analyzing performance data, implementing quality improvement initiatives, conducting audits, ensuring compliance with standards, facilitating training sessions, and collaborating with cross-functional teams to maintain operational excellence.

Qualifications

  • Proven expertise in Quality Management Systems in BPO industry, including auditing and compliance.
  • Fluency in English
  • Process improvement and performance monitoring skills to enhance operational quality.
  • Strong analytical abilities to evaluate data and identify patterns for process enhancement.
  • Proficiency in stakeholder communication and cross-functional collaboration.
  • Experience in training teams on quality measures and fostering a culture of continuous improvement.
  • Familiarity with business process outsourcing and AI-driven operations is an advantage.
  • Strong problem-solving skills and the ability to manage quality projects effectively.

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