Team Leader _ English account

6 days ago

Qesm El Maadi Cairo, Egypt MICO WORLD MENA Full time 15,000 - 20,000 per year

Job Title: Team Leader Customer Service

Location: Maadi, Cairo, Egypt

Employment Type: Full-Time

Requirements:

Proficiency in English (C1 Level) – spoken and written.

Minimum 1 year of experience in Customer service, Team leader

Excellent interpersonal and communication skills.

Strong organizational and problem-solving abilities.

Key Responsibilities:

Serve as the main point of contact for assigned clients.

Manage and grow client relationships by understanding their needs and objectives.

Handle inquiries, resolve issues, and ensure client satisfaction.

Coordinate with internal teams to deliver solutions that meet client expectations.

Monitor account performance and provide regular reports and updates.

Identify opportunities for upselling or cross-selling services.

What We Offer:

Competitive salary and performance-based incentives.

Friendly and supportive work environment.

Opportunities for career growth and development.

Exposure to a diverse client portfolio.

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