Process Excellence Supervisor

3 days ago

Qesm El Maadi Cairo, Egypt e& CX Solutions Egypt Full time $45,000 - $80,000 per year

Key Responsibilities

  • Lead process improvement initiatives to enhance operational efficiency and service quality.
  • Analyze existing workflows and identify opportunities for optimization, automation, and standardization.
  • Develop and implement process frameworks, SOPs, and best practices across departments.
  • Monitor process performance using KPIs, dashboards, and data‑driven insights.
  • Collaborate with cross‑functional teams to ensure alignment with organizational goals and compliance requirements.
  • Facilitate workshops, training sessions, and process mapping activities to support continuous improvement.
  • Drive root‑cause analysis and corrective action plans for recurring issues.
  • Support digital transformation initiatives by identifying process gaps and recommending technology‑enabled solutions.
  • Prepare reports and presentations for management, highlighting progress, risks, and improvement opportunities.
  • Ensure governance and adherence to process excellence standards across all business units.

Qualifications & Experience

  • Bachelor's degree in Business, Engineering, or a related field.
  • 5+ years of experience
    in process improvement, operations, or quality management.
  • Strong knowledge of Lean, Six Sigma, or other continuous improvement frameworks
    (certifications are a plus).
  • Proven leadership and supervisory experience.
  • Excellent analytical, communication, and stakeholder management skills.
  • Proficiency in Microsoft Office, process modeling tools, and data visualization platforms.
  • Ability to lead cross‑functional initiatives and manage multiple projects simultaneously.
  • Detail‑oriented, structured, and capable of working in a fast‑paced environment.

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