Call Center Team Leader
2 days ago
Key Responsibilities: Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proactive solutions.Manage customer queries and complaints, ensuring swift and satisfactory resolutions.Coordinate with other teams to streamline processes and enhance overall service delivery.Drive initiatives aimed at improving team morale and increasing job satisfaction among members.Stay updated on industry practices and customer service technologies.Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols. Job Requirements: Bachelor's degree in Business Administration, Communication, or a relevant field.Proven experience of 3+ years as a Team Leader in a Contact Center environment.Fluent or near-native proficiency in Spanish with excellent communication skills.Strong leadership and team management skills, with the ability to motivate and support team members.Proficient in using CRM software and contact center technologies.Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines.Exceptional problem-solving and decision-making skills.Experience in the Translation & Localization industry is a plus. Job Conditions: Full-Time PositionPosition located in Maadi Work Conditions: Working Hours: US shift.Working model: On-siteWorking Days: 5 days (2 days off)Reporting To: Service Delivery Assistant Manager. (SDAM)
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Call Center Team Leader
4 days ago
Cairo, Cairo, Egypt Raya CX Full timeCompany DescriptionRAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services. Since 2001, RAYA CX has been the preferred partner for customer service and technical support for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from highly skilled labor...
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Team leader call center
2 days ago
Cairo, Cairo, Egypt Atheel CX Full time 60,000 - 120,000 per yearWe are Hiring Operations Team Leader call centerRequirement: must experience in call center preferred (vf) must experience in teamleader at telecom accounts. Strong leadership, problem-solving, and communication skillsLevel English b2/c1Location :zahraa maadi The highest salary in the market Send your CV to mention TL in the message)
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English Operation Call Center Team Leader
6 days ago
Cairo, Cairo, Egypt ETISAL International Group Full time 24,000 - 120,000 per yearWe're Hiring – English Call Center Team LeaderLocation:Abbasia, CairoStart Date:Immediate (Highly Preferred)We're looking for a motivatedTeam Leaderto join our back-office English call center team.Requirements:1–2 years' experience as a Team Leader in an English call centerEnglish level B2Strong leadership & communication skillsAble to work under...
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Call center, Team leader
4 hours ago
Cairo, Cairo, Egypt Raya CX Full timeCompany DescriptionRAYA Customer Experience (RAYA CX) has been a trusted partner for next-generation BPO and customer experience management since 2001. Serving clients across North America, Europe, the Middle East, and Africa, RAYA CX collaborates with leading Fortune 1000 companies from various industries. Leveraging skilled talent from competitive labor...
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Call Center Team Leader
2 days ago
Cairo, Cairo, Egypt Future Group Language Solutions Full time 120,000 - 240,000 per yearKey Responsibilities:Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proactive solutions.Manage customer queries and complaints,...
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Call Center Team Lead
6 days ago
Cairo, Cairo, Egypt NEXperience Full time 15,000 - 30,000 per yearCompany DescriptionNEXperience is a CX innovation company revolutionizing how global brands connect with their customers. Leveraging top-tier talent, advanced AI, and industry expertise, we deliver scalable solutions in customer support, digital sales, and back-office operations. Our services are tailored to diverse sectors such as healthcare, tech,...
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Call Center Team Leader
2 days ago
Cairo, Cairo, Egypt Future Group Full time 100,000 - 200,000 per yearKey Responsibilities:Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proactive solutions.Manage customer queries and complaints,...
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Team Leader Cold Calling
4 days ago
Qesm El Maadi, Cairo, Egypt People Compass Full timeCompany DescriptionFounded in 2024,People Compassis dedicated to empowering companies to build effective HR frameworks and foster positive workplace cultures. We simplify HR to help businesses thrive, offering a full range of services, including recruitment, consultation, payroll management, training, and HR documentation. Our expertise provides the benefits...
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Team Leader
6 days ago
Cairo, Cairo, Egypt Atheel CX Full time 70,000 - 120,000 per yearWe are Hiring Operations Team Leader call centerRequirement: must experience in call center prefered (vf) Strong leadership, problem-solving, and communication skillsLevel English b2/C1Location : Vodafone zahraa maadi The highest salary in the market Send your CV to mention TL in the message)
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Call Center Team Lead
2 days ago
New Cairo, Cairo, Egypt NAIA Developments Full time 25,000 - 70,000 per yearRole DescriptionThis is a full-time, on-site role for a Call Center Team Lead located in New Cairo. The Call Center Team Lead will oversee the daily operations of the call center team, ensuring that performance goals are met and customer satisfaction is maintained. Responsibilities include monitoring team performance, providing training and coaching to team...
