Unit Manager

1 week ago


مصر, Egypt Allianz Egypt Full time

**Responsibilities**:

- Manage Call Center & back-office employees to ensure the smooth run of the day-to-day operations and the quality of service given to our life and P&C customers.
- Contribute to the strategic development of the unit by recommending new initiatives to distinguish Allianz Call Center from other call centers in the insurance market.
- Evaluate, measure, and appraise performance of the call center employees and recommend their future development with strong input on their promotions and rewards. Assess and arrange training needs for subordinated and spot areas of employees’ performance development initiatives.
- Assist in planning and controlling the call center budget in accordance with company policy and regulations.
- Handle escalated customer complaints and requests with high ability of problem solving and decision making.
- Responsible of updating knowledge and enriching employees’ skills to meet the fast moving in Customer Service environment.
- Present monthly reports that include CC performance, KPIs, Back Office report and general Call Center reports. Prepare analysis to enhance services and quality to match the standards required by company.

**Qualifications:
- 5-7 years of experience in a relevant managerial position.
- Experience in Call Center is an asset.
- Call Center technique and platform knowledge.
- Good command for using Microsoft office specially Word, Excel & PowerPoint as well as Microsoft Outlook.
- Good Command of Writing & Speaking English.


  • Business Unit Manager

    4 weeks ago


    مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    Due to upcoming new products launches, we are hiring a Business Unit Manager to ensure the right focus and determination of the team on the new products, especially they are unique in this strategic therapy area. **Vacancy**: We are currently seeking to hire a professional caliber as Business Unit Manager to take the lead of Marketing and Sales Teams...


  • مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    **MultiCare** is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. MultiCare has +22 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. **MultiCare** Egypt for...

  • Business Unit Manager

    3 weeks ago


    مصر, Egypt Johnson & Johnson Full time

    Janssen JENA is recruiting for Business Unit Manager - Immunology - JENA to be located in Cairo-Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....

  • Business Unit Manager

    3 weeks ago


    مصر, Egypt Multicare Full time

    **Job Purpose**: Successfully manage a designated Business Unit towards profit by maximizing the sales and margin revenue, through the management of the sales & marketing teams. Sets, evaluates and achieves sales objectives and marketing strategies according to Multicare's overall objectives and policies **A.Essential Duties and Responsibilities**: - The...

  • Unit Sales Manager

    1 week ago


    مصر, Egypt Rawaj - Human Capital Management Full time

    we are hiring a " Unit Sales Manager" for one of our main clients in Food and beverage industry in KSA **Responsibilities**: - Develop Sales plans and budgets to achieve or exceed the annual sales objectives for the center. - Support in the monitoring and controlling of the sales budget to ensure optimum utilization of resources in the center. - Generate...


  • مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    Due to coming launches in the GIT therapy area, we are splitting the current business into two Business Units to ensure the right focus and determination of the team on the new products, especially they are unique in this strategic therapy area, we are hiring Business Unit Manager to take the lead of the newly proposed business entity. Vacancy: We are...

  • Business Unit Manager

    3 weeks ago


    مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    **MultiCare** is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. MultiCare has +22 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. **MultiCare** Egypt for...

  • Business Unit Manager

    3 weeks ago


    مصر, Egypt Johnson & Johnson Full time

    Janssen JENA is recruiting for Business Unit Manager - Neuroscience, PAH & Nephrology - JENA to be located in Cairo-Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and...

  • Quality Unit Manager

    4 weeks ago


    مصر, Egypt Hikma Full time

    Description: **Job Summary**: Responsible for interpreting and implementing business strategy with regards to Quality sections issues and lead a number of Quality sections teams. This would involve a full range of managerial responsibilities including policies and procedures, contributing to performances measures & development of audit reports. Also...


  • مصر, Egypt Rawabi holding Full time

    **Job Purpose** - The main purpose of the Estimation Unit Head’s job is to provide accurate estimates for construction projects and is a key element of COMPANY’s ability to secure projects. **Principal Accountabilities** - Accountable for the timely and accurate delivery of estimation jobs including accurately pricing construction materials, services...

  • Business Unit Manager

    3 weeks ago


    مصر, Egypt Johnson & Johnson Full time

    Janssen JENA is recruiting for Business Unit Manager - Oncology & Hematology JENA to be located in Cairo-Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of...

  • Business Unit Manager

    3 weeks ago


    مصر, Egypt Johnson & Johnson Full time

    Janssen JENA is recruiting for Business Unit Manager - Immunology - JENA Cluster to be located in Cairo-Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of...

  • Unit Manager

    1 week ago


    مصر, Egypt Allianz Egypt Full time

    **Responsibilities**: - Lead the development and the implementation of Allianz IMC plans through its phases: (1) Participate with Department head in planning/setting yearly objectives, calendar, budget, media plan and major activities. (2) Ensure execution excellence. (3) Manage projects' timelines, stakeholders, budgets, delivery quality. (4) Impact...


  • مصر, Egypt Wavemaker Full time

    **Integrated Business unit Director** **Responsibilities and Accountabilities** - Leading a full integrated business unit, managing the team and the clients on the unit - Leadership of client communication with the support of client partners across the accounts. - Setting an annual performance strategy and goals that drive client’s business performance. -...


  • مصر, Egypt Reckitt Full time

    Want to find your own way to deliver? As a Unit Sales Manager, East Delta with Reckitt, you’ll have the freedom to create the sales role you’ve always wanted.**Unit Sales Manager, East Delta** **Cairo, Cairo** **Competitive Salary & excellent benefits package** - Overseeing a high performing team, you’ll provide the direction and guidance we need to...


  • مصر, Egypt Reckitt Full time

    Want to find your own way to deliver? As a Unit Sales Manager, Upper Egypt with Reckitt, you’ll have the freedom to create the sales role you’ve always wanted.**Unit Sales Manager, Upper Egypt** **Cairo, Cairo** **Competitive Salary & excellent benefits package** - Overseeing a high performing team, you’ll provide the direction and guidance we need...


  • مصر, Egypt Plan International Full time

    The Organization Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected. Working together with children,...

  • Unit Manager

    3 weeks ago


    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Business Unit Lead

    1 week ago


    مصر, Egypt CBRE Excellerate Full time

    **Role Purpose**: CBRE Excellerate is a leading provider of integrated facilities management. We are recruiting a Business Unit Leader to join the team located in Egypt. As a Business Unit Leader, you will be responsible for leading the day-to-day delivery of the Business Unit. This incorporates driving rapid sustainable growth, statutory compliance and...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector And** expanding operations to Egypt.** **Work Location: Cairo,Egypt.** As an IT Service Support Unit Manager you will manage the IT support unit, oversee daily operations, including the operation and...