German Speaking Customer Service Advisor

2 weeks ago


مصر, Egypt Webhelp Greece Full time

**German Care Advisor**

**Are you a fluent German speaker? Do you have great communication skills and enjoy offering a unique experience to your clients?**

**If the answer is yes, come work with us**

**Responsibilities**:

- Management of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Requirements**:

- Proven customer support experience or experience as a client service representative

**- Native / near native in German language and above C1 level of English**
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Benefits of being part of our Team**
- Competitive remuneration package with 2 extra salaries (1st in Christmas, half in Easter & half in Summer)
- Extra Bonus depending on performance
- Paid training program
- Private health insurance + Dental Care
- Ticket Restaurant card (Up Hellas)
- Indefinite Contract
- Opportunities for international Career through Webhelp International Mobility program
- Free gym and other wellbeing activities

**Our Company, our Culture**:

- We are a fun-loving community who thrive on making a difference on behalf of the world’s most exciting brands. Being a people-first company is based on our strong belief that when you put people at the heart, everything comes alive._
- **Must be legally authorized to work in EU Zone**_

**Language**:

- German (required)



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