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Time Service Delivery Expert

3 weeks ago

مصر, Egypt Novartis Full time

**Summary**:
Location: Cairo, Egypt #LI-Hybrid About the Role: As a Time Service Delivery Expert, you will be responsible to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope. This role reports directly into the Time Service Delivery Manager and will work hand in hand with the Time Services Delivery team.

**About the Role**:
**Key Responsibilities**:

- Support the team in the operational conversion of P&O (HR) strategic objectives.
- Provide support and specific advice in the implementation of processes and standards for all P&O (HR) Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training.
- Support the identification and planning of services P&O (HR) Services will provide.
- Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
- Perform user administration tasks (e.g. access management).
- Track service requests and troubleshoots. Analyze error messages and questions.
- Support periodic cost and efficiency analyses to support productivity objectives. Support personnel cost budgeting process and control.
- Support evaluation of the services / processes / continuous improvement in scope. Contribute to P&O (HR) Services projects at country or BU level.

**Essential Requirements**:

- Bachelor’s Degree in any relevant discipline.
- Previous experience in HR Services is a plus.
- 0-2 years of experience in a customer-facing role.
- German level C1 or Swiss-German Level B2 is a must.
- English language proficiency is a must.
- Outstanding communication skills.
- Strong problem-solving skills.
- Strong attention to details.

**Commitment to Diversity and Inclusion**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Novartis is a proud member of the_ ILO Global Business and Disability Network_ and the _Valuable 500_, _promoting the inclusion of people with disabilities in workplaces around the world. We also collaborate with international partners, such as _Disability: IN_, _Purple Space_, _and _Business Disability Forum_ to identify and develop best practice solutions to enable people with disabilities to participate as equal members of our organization.

**Skills**:

- Managing diversity.
- Optimizing Customer value by co-creating and developing compelling.
- Problem solving.
- Proactive thinking.
- Managing stress.
- customer focused solutions.

**Languages**:

- German.
- English.
- A

Division

People & Organization

Business Unit

CTS

Location

Egypt

Site

Maadi

Company / Legal Entity

EG02 (FCRS = EG002) Novartis Pharma S.A.E

Functional Area

Human Resources

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.